Community Site Assistant

Northamptonshire Sport; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein engagiertes Team sucht einen flexiblen Site Assistant, der die Gemeinschaft unterstützt und einen hervorragenden Kundenservice bietet. In dieser Rolle sind Sie das Gesicht der North Northamptonshire Council und helfen, die Einrichtungen sauber und sicher zu halten. Sie werden die Möglichkeit haben, mit verschiedenen Gemeinschaftsgruppen zu arbeiten und Ihre Fähigkeiten in einem dynamischen Umfeld weiterzuentwickeln. Mit flexiblen Arbeitszeiten und einer Vielzahl von Entwicklungsmöglichkeiten ist dies eine großartige Gelegenheit, einen positiven Einfluss auf die Gemeinschaft zu haben.

Benefits

Pensionsplan

Entwicklungsmöglichkeiten

Generöse Urlaubsansprüche

Hybrid- und flexible Arbeitsregelungen

Mitarbeiterunterstützungsprogramm

Wohlfahrtsunterstützung

Qualifications

• Ausgezeichnete Kundenservicefähigkeiten und Flexibilität in den Arbeitszeiten.
• Fähigkeit, zwischen verschiedenen Standorten zu fahren.

Responsibilities

• Öffnen und Schließen von Einrichtungen sowie Reinigung nach hohen Standards.
• Bereitstellung exzellenten Kundenservice für Nutzer der Einrichtungen.

Skills

Kundenservice

Flexibilität

Führerschein

Job description

About the role

Do you want be part of a team that inspires change and has the interests of the community at its heart? Working out and about at our community centres and pavilions, assisting our customers to have the best experience when they use our facilities, you will be the customer facing role to meet and greet hirers and ensure they have the best experience in the cleanest and tidiest location.

Who we are:

Here at North Northamptonshire Council, we provide a wide range of services to its residents and the growing number of businesses based locally. As a Council, we are passionate about providing high quality services to our communities, residents, and businesses. This means we need to employ and retain the most talented and dedicated people. As a new unitary authority, we are excited with the opportunity we have in building the Council of the future with our local communities. The Council is creating a “one team” culture which will be central to our future approach and will build the solid foundations needed to drive future service improvement.

What will you be doing?

The Site Assistant team provides a service that allows hirers to use our facilities across North Northamptonshire. Opening and closing sites, as well as cleaning to a high standard and maintaining good health and safety standards.

You will be the face of North Northamptonshire Council for those people using our facilities and you will be providing excellent customer service at all times.

Purpose of the job

Reporting to the Community Facilities Team Leader, this role is to assist in the operational procedures for managing hires and activities within the pavilions, community centres and parks including Ise Valley Pavilion, North Park Pavilion, Rothwell Community Centre, Melton Street Community Centre, and any other support required across North Northamptonshire. They also ensure health and safety procedures within facilities are followed and provide a clean and safe space for members of the general public. The key aim is to provide an excellent customer service to regular users and hirers of our facilities.

About you

We are looking to recruit an individual who can be flexible with their working hours, as our community centres are open Monday to Sunday between 9am – 10pm. You must be able to drive between sites with a full valid UK driving licence using your own vehicle. With excellent customer service skills, you will be enthusiastic in your role and willing to help our customers where needed. This is a role which will require you to work with community groups and organisations, as well as teams across the directorate who hire our facilities.

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

We aim to be a carbon neutral Council by 2030.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

The following content displays a map of the job's location.

• Location North Northamptonshire , United Kingdom