Community Safety Manager - Operations

Birmingham City Council; Birmingham; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

West Midlands Pension Fund

30 days holiday

My Rewards Scheme

Employee wellbeing support

Job summary

Birmingham City Council is seeking an experienced Senior Community Safety Manager - Operations to lead frontline community safety services across Birmingham. You will coordinate internal delivery and multi-agency collaboration with LCSPs, driving performance, data-driven decisions, and continuous improvement to reduce crime and harm.

The role emphasizes strategic translation into operational outcomes, safeguarding, and strong partnerships with police, housing providers, and other stakeholders.

Qualifications

• Proven track record of leading operational teams in community safety or related enforcement fields.
• Experience delivering service improvements in complex partnership environments.
• Strong understanding of safeguarding and relevant legislation (ASBCP Act 2014; Crime and Disorder Act 1998).

Responsibilities

• Provide leadership across internal teams to ensure high-quality service delivery.
• Oversee response to anti-social behaviour and crime with a coherent operational approach.
• Lead operational delivery for community safety activity including supported exempt accommodation.
• Ensure intelligence-led, risk-based decision-making and robust case management.

Skills

Leadership

Strategic thinking

Partnership working

Data-driven decision-making

Performance management

Stakeholder engagement

Enforcement/ASB knowledge

People management

Change leadership

Job description

Birmingham City Council Community Safety Team is seeking an experienced and dynamic Senior Community Safety Manager - Operations to lead the delivery of frontline community safety services across the city. You will lead both internal operational delivery within the Council and multi-agency operational coordination through Local Community Safety Partnerships (LCSPs), ensuring a coherent and consistent approach to managing risk, harm, and vulnerability across Birmingham. This is a high-impact leadership role where you will translate strategic priorities into real-world outcomes, tackling anti-social behaviour, reducing crime, and ensuring our communities feel safe, supported, and protected. A central expectation of the role is to strengthen the Council's ability to evidence outcomes, embedding a culture of performance, data-driven decision-making, and continuous improvement across operational delivery. You'll oversee citywide operational delivery, work closely with key partners such as the police and housing providers, and ensure services are intelligence-led, responsive, and effective. What you’ll do...

• Provide clear and visible leadership across internal teams, ensuring consistent standards, effective supervision, and high-quality service delivery
• Oversee the response to anti-social behaviour and crime, ensuring consistent, high-quality service delivery
• Lead the Council's operational approach to ASB, including close working with Housing services as responsibilities transition
• Provide operational leadership for community safety activity relating to supported exempt accommodation
• Ensure effective use of legislation, particularly under the Anti‑Social Behaviour, Crime and Policing Act 2014. Ensuring effect use of all the tools and powers
• Drive intelligence‑led interventions, including hotspot patrols and street intervention services
• Build and maintain strong partnerships with police, housing providers, and other stakeholders
• Work with partners (police, housing, health, business and VCS) to ensure effective problem‑solving at neighbourhood level
• Oversee performance, risk management, and quality assurance across services
• Ensure robust case management processes, prioritising risk and harm
• Oversee the design and implementation of consistent, high‑quality case management frameworks, ensuring defensible decision‑making and effective safeguarding responses
• Lead, develop, and support a team of managers and staff, including recruitment and performance management, driving a culture of accountability, learning, and continuous improvement
• Ensure compliance with financial, governance, safeguarding and statutory requirements
  We're looking for an experienced leader with a strong background in community safety, anti‑social behaviour, or enforcement. You will have a proven track record of leading operational teams, delivering service improvements, and working effectively across complex partnership environments., Significant experience in community safety, ASB, enforcement, or crime reduction services.
• Strong leadership skills, with experience managing teams, improving performance, and leading change.
• Success in delivering initiatives that reduce crime, anti‑social behaviour, and community harm.
• Experience working collaboratively with partners, including public sector agencies and community stakeholders.
• The ability to manage complex, high‑risk, and sensitive operational issues.
• Excellent communication, influencing, negotiation, and problem‑solving skills.
• A data‑driven approach to performance management, service improvement, and decision‑making.
• Knowledge of the community safety landscape, including safeguarding, crime reduction, partnership working, and relevant legislation such as the Anti‑Social Behaviour, Crime and Policing Act 2014 and the Crime and Disorder Act 1998
  This is a unique opportunity to make a real difference in one of the UK's largest cities. As a senior leader within our Community Safety service, you will shape strategic priorities, lead high‑performing teams, and deliver interventions that improve the lives of residents every day.

What we offer in return…

• Membership of West Midlands Pension Fund - with generous employer contributions
• Enhanced Holiday Entitlement - 30 days, increasing with length of service
• My Rewards Scheme - access to over 800 brands providing discounts and savings
• Health and wellbeing support - independent and confidential employee assistance and counselling

We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision.

We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.

We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.