Community Safety Intervention Officer

birmingham.gov.uk; Birmingham; Hybrid; GBP 37,000 - 46,000; Full time

Benefits offered by this job

West Midlands Pension Fund

Enhanced Holiday Entitlement

My Rewards Scheme

Health and wellbeing support

Job summary

Birmingham City Council is seeking Community Safety Intervention Officers to reduce anti-social behaviour and create safer neighbourhoods. You will manage cases from report to resolution, conduct risk assessments, and deliver targeted interventions to support victims and address community concerns.

You will work with residents, police, housing, social care and other partners to deliver place-based solutions, safeguard vulnerable people, and use data to inform decisions.

Qualifications

• Experience managing anti-social behaviour (ASB) or related casework.
• Ability to assess risk and manage complex cases.
• Experience working with vulnerable individuals and safeguarding.

Responsibilities

• Manage ASB cases from report to resolution.
• Conduct risk and vulnerability assessments.
• Investigate incidents and gather evidence; maintain records.
• Build evidence packs and support enforcement actions.
• Deliver a victim-focused service and refer safeguarding concerns.
• Work with partners to resolve issues and deliver place-based solutions.
• Prepare reports and use data to inform decisions.

Skills

ASB experience

Risk assessment

Investigation

Evidence gathering

Data reporting

Stakeholder collaboration

Communication skills

Safeguarding knowledge

Housing sector experience

Teamwork

Job description

Community Safety Intervention Officer

Permanent

Grade C - £36,581-£45,529

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Join our Community Safety Team and help make a real difference across Birmingham.

We are seeking motivated and passionate Community Safety Intervention Officers to work with individuals, families, and communities to reduce anti-social behaviour (ASB), improve safety, and create positive outcomes.

In this rewarding role, you will manage ASB cases from report to resolution, carrying out investigations, risk assessments, and targeted interventions to support victims and address community concerns. You will work closely with residents, elected members, and partner agencies to deliver effective, place-based solutions that reduce crime and anti-social behaviour.

Working as part of Local Community Safety Partnerships, you will help tackle complex social issues through prevention, early intervention, safeguarding, and problem-solving approaches, ensuring vulnerable individuals receive the right support at the right time.

This is an excellent opportunity for someone who is passionate about community safety and committed to improving the lives of local people.

What you'll do...

• Manage anti-social behaviour (ASB) cases from report to resolution.
• Conduct risk and vulnerability assessments to prioritise support and interventions.
• Investigate incidents, gather evidence, and maintain accurate case records.
• Build evidence packages and support legal and enforcement action where required.
• Deliver a victim-focused service, providing support to vulnerable individuals.
• Identify safeguarding concerns and make appropriate referrals.
• Work with police, housing, social care, schools, and other partners to resolve issues.
• Use prevention, early intervention, and enforcement approaches to reduce ASB and crime.
• Apply problem-solving techniques to tackle recurring neighbourhood issues and hotspots.
• Contribute to Local Community Safety Partnerships and place-based interventions.
• Engage with residents, community groups, and stakeholders to build confidence and improve community safety.
• Prepare reports and use data to inform decisions and drive positive outcomes.

What you'll need...

We're looking for a proactive and resilient professional with experience in community safety, ASB, housing, safeguarding, or a related field. You'll be passionate about supporting communities, confident managing complex cases, and able to work collaboratively to deliver positive outcomes for residents.

You will be able to demonstrate:

• Experience of managing anti-social behaviour (ASB), community safety, housing, safeguarding, enforcement, or related casework.
• Strong investigation skills with the ability to gather evidence, assess risk, and manage complex cases.
• Experience of working with vulnerable individuals and applying a victim-focused approach.
• Knowledge of safeguarding responsibilities and confidence in identifying and escalating concerns.
• Ability to build effective relationships and work collaboratively with partners, communities, and stakeholders.
• A proactive, problem-solving mindset with the ability to tackle complex community safety issues.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Excellent communication and interpersonal skills, with confidence engaging a wide range of audiences.
• Experience of preparing reports, maintaining accurate records, and using data to support decision-making.
• Knowledge of anti-social behaviour legislation and community safety practices would be advantageous.

Bring your skills, passion, and commitment to community safety and join a team dedicated to delivering meaningful outcomes for Birmingham residents every day. Together, we can help build safer and more resilient communities.

What we offer in return…

• Membership of West Midlands Pension Fund – with generous employer contributions
• Enhanced Holiday Entitlement – 30 days, increasing with length of service
• My Rewards Scheme – access to over 800 brands providing discounts and savings
• Health and wellbeing support – independent and confidential employee assistance and counselling

We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.