Community Safety Intake & Response Specialist

Oxford City Council; Oxford; On-site; GBP 22,000 - 30,000; Full time

Job summary

Oxford City Council is seeking a Community Response Team Support Officer to provide a key front-line administrative function. You will monitor shared inboxes, process incoming reports, answer telephone enquiries and accurately create cases on the Council's case management system.

The role ensures reports on anti-social behaviour, environmental crime, fly-tipping, waste and community safety are recorded, triaged, and allocated per service procedures, creating capacity for frontline officers and

Responsibilities

• Monitor shared inboxes and process incoming reports.
• Answer telephone enquiries and accurately create cases on the Council's case management system.
• Ensure reports relating to anti-social behaviour, environmental crime, fly-tipping, waste and community safety are recorded and allocated per service procedures.

Job description

Oxford City Council is seeking a Community Response Team Support Officer to provide a key front-line administrative function. You will monitor shared inboxes, process incoming reports, answer telephone enquiries and accurately create cases on the Council's case management system.

The role ensures reports on anti-social behaviour, environmental crime, fly-tipping, waste and community safety are recorded, triaged, and allocated per service procedures, creating capacity for frontline officers and