Community Response Team Support Officer

Oxford City Council; Oxford; On-site; GBP 22,000 - 30,000; Full time

Job summary

Oxford City Council is seeking a Community Response Team Support Officer to provide a key front-line administrative function. You will monitor shared inboxes, process incoming reports, answer telephone enquiries and accurately create cases on the Council's case management system.

The role ensures reports on anti-social behaviour, environmental crime, fly-tipping, waste and community safety are recorded, triaged, and allocated per service procedures, creating capacity for frontline officers and

Responsibilities

• Monitor shared inboxes and process incoming reports.
• Answer telephone enquiries and accurately create cases on the Council's case management system.
• Ensure reports relating to anti-social behaviour, environmental crime, fly-tipping, waste and community safety are recorded and allocated per service procedures.

Job description

The Community Response Team Support Officer will provide a key first point of contact and administrative support function for the Community Response Team. The post holder will monitor shared inboxes, process incoming reports, answer telephone enquiries and accurately create cases on the Council's case management system.

This role will help ensure reports relating to anti-social behaviour, environmental crime, fly-tipping, waste and community safety are recorded accurately, triaged appropriately and allocated in line with service procedures.

By undertaking these core support functions, the role will create capacity for Community Response Officers, Supervisors and Managers to focus on investigations, enforcement, safeguarding, partnership work and visible community response activity.

Community Response Team Support Officer • Oxford