Community Response & Safeguarding Officer

clarionhg; Coventry; Hybrid; GBP 36,000 - 42,000; Full time

Job summary

Clarion Housing Group is seeking a confident Neighbourhood Response Officer to join our Coventry-based team. The role is resident-facing and requires daily on-site presence with regular estate inspections and collaboration with residents, agencies and teams to keep neighbourhoods safe and well.

You will support residents with tenancy management, ASB investigations, and welfare checks, travel across regions as needed, and work with safeguarding teams, police and health services to promote

Qualifications

• Experienced in customer service within the community.
• Able to work with policies, procedures, plans and targets.
• Proactive and creative in finding solutions; able to use IT systems.

Responsibilities

• Carry out regular estate inspections and report issues to improve safety and cleanliness.
• Assist residents with tenancy sign ups, welfare checks, ASB investigations and breaches.
• Collaborate with safeguarding teams, social services, health and police to support wellbeing.
• Work with residents on site daily and travel across regions as needed to cover others.

Skills

Customer service

Interpersonal skills

Problem solving

IT systems experience

Job description

Clarion Housing Group is seeking a confident Neighbourhood Response Officer to join our Coventry-based team. The role is resident-facing and requires daily on-site presence with regular estate inspections and collaboration with residents, agencies and teams to keep neighbourhoods safe and well.

You will support residents with tenancy management, ASB investigations, and welfare checks, travel across regions as needed, and work with safeguarding teams, police and health services to promote