Community Outreach Adviser (Crisis & Resilience)

Citizens Advice Ltd; Crawley; On-site; GBP 24,000 - 29,000; Full time

Job summary

Citizens Advice Ltd in England is seeking a Community Outreach Adviser (Crisis & Resilience) to deliver advice and support in local communities, focusing on improving financial resilience.

You will work with individuals to maximise income through welfare benefits and grants, identify money-saving opportunities, address debt, and connect people with support services. Independent working across community settings with partner organisations.

Qualifications

• Experience in advice, welfare benefits, debt support, or community engagement preferred.
• Trainee applications welcomed with transferable skills.

Responsibilities

• Provide holistic advice to improve financial resilience.
• Help maximise income through welfare benefits and grants.
• Identify money-saving opportunities and debt support options.
• Build relationships with residents and partner organisations.

Skills

Communication

Interpersonal skills

Independent work

Time management

Resilience

Adaptability

Research skills

Job description

Community Outreach Adviser (Crisis & Resilience)

Job summary

Salary Up to £26 609 FTE per annum

Location Adur, Worthing, Crawley, Mid Sussex, Horsham

Workplace Office based

Contract Fixed term contract, until 31 March 2027

Interviews will take place on 29 October 2026.

About the role

Make a Real Difference in Your Community

We are looking for a passionate and motivated Community Outreach Adviser to deliver holistic advice and support within local communities, with a particular focus on improving financial resilience.

In this rewarding role, you will work directly with individuals to help them maximise their income through welfare benefit and grant applications, identify money-saving opportunities, address debt concerns, and access a wide range of support services. No two days will be the same as you provide practical, person-centred advice that helps people improve their financial wellbeing and achieve greater stability.

You will be a confident communicator with a naturally enquiring mind, able to navigate complex advice queries using a range of resources and guidance. Working independently across community settings, you will build trusted relationships with residents, partner organisations, and other stakeholders to ensure people receive the support they need.

About You

Passionate about helping people and improving community wellbeing.

Strong communication and interpersonal skills.

Able to work independently and manage your own workload effectively.

Comfortable dealing with complex issues and researching solutions.

Skilled at building and maintaining positive relationships with partner agencies and community groups.

Organised, resilient, and adaptable in a community‑based role.

Experience

Previous experience in advice, welfare benefits, debt support, community engagement, or a related field would be advantageous. However, trainee applications are welcomed from candidates who can demonstrate strong transferable skills and the ability to quickly absorb and apply training materials.

If you are committed to making a positive impact and empowering people to overcome financial challenges, we would love to hear from you.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.