Community Operations Planner - 12 month FTC

Affinity Water; Hatfield; On-site; GBP 37,000; Full time

Job summary

An established industry player is seeking a Community Operations Planner for a 12-month fixed-term contract. This role involves planning and coordinating activities to enhance customer experience while ensuring compliance with statutory obligations. The ideal candidate will thrive in a dynamic environment, promoting safety and efficiency. With a focus on continuous improvement, this position offers opportunities for professional growth and development, alongside a competitive salary and a range of benefits. Join a team dedicated to innovation and customer satisfaction, making a real difference in the community.

Benefits

Learning and Development Opportunities

Annual Bonus Scheme

Annual Leave (23-27 days)

Celebration Day

Double Match Pension Scheme

Family Benefits

Access to Wellbeing Centre

Community Volunteering Days

Life Assurance

Discounts at Retail Outlets

Qualifications

• Strong customer focus and excellent organizational skills.
• Knowledge of Job Management systems and Traffic Management legislation.

Responsibilities

• Create schedules considering internal priorities and KPIs.
• Develop relationships with Community Operations suppliers and contractors.

Skills

Customer Focus

Organizational Skills

Time Management

Job Management Systems (FLS, Maximo, GIS)

Understanding of Traffic Management Legislation

Tools

FLS

Maximo

GIS

Job description

Affinity Water Community Operations Planner - 12 Month Fixed Term Contract

Affinity Water has a fantastic opportunity to work alongside the Community Operations team as a Community Operations Planner on a 12-month fixed term contract.

The Role:

As a Community Operations Planner, you will plan M&R activity across all regions, minimizing disruption to customers and the network. You will coordinate both planned and reactive activities to optimize efficiency in terms of time, cost, and productivity of field-based teams.

You will ensure compliance with statutory and regulatory obligations such as Street Works Legislation, C-MEX, and leakage, while meeting or exceeding team standards and objectives. We seek individuals who thrive in environments that foster innovation and continuous improvement for both internal and external customers.

Key Responsibilities:

1. Create schedules considering internal priorities, KPIs, and ODIs.
2. Focus on customer experience through continuous improvement initiatives.
3. Promote a safety, health, and environmental culture within the team.
4. Develop and maintain relationships with Community Operations suppliers and contractors.
5. Ensure adherence to statutory/regulatory obligations such as Street Works, Leakage, and C-MEX.
6. Work within deadlines to meet service level agreements, reviewing work to remove obstacles.

Requirements:

• Strong customer focus.
• Excellent organizational and time management skills.
• Understanding of the costs associated with community operational activities and strategies to minimize unnecessary expenses.
• Knowledge of 'Job Management' systems (FLS, Maximo, GIS) with decision-making capabilities to resolve operational disruptions.
• Understanding of Noticing/Permit requirements for work in the public highway.
• Knowledge of reinstatement materials and Traffic Management legislation to guide teams working in public areas.
• Hours of work: Initially Monday – Friday, 07:30 – 16:00 during probation. Post-probation, hours may vary between Monday – Sunday, 06:30 – 18:00, to be discussed during the interview.

Application Deadline:

16/5/25

Benefits:

• Salary: £36,059 (dependent on skills and experience).
• Learning and development opportunities, including mentoring, courses, and open learning resources.
• Participation in the company’s annual bonus scheme.
• Annual leave from 23 to 27 days, increasing with service, plus the option to purchase additional days.
• A 'Celebration Day' for personal or religious celebrations.
• Double match pension scheme (company contributions capped at 12%).
• Family benefits including enhanced maternity, paternity, adoption, shared parental leave, fertility support, and paid carers’ leave.
• Menopause and Reasonable Adjustment policies.
• Access to Wellbeing Centre for physical and mental health support.
• Discounts at retail outlets and on insurance through Tap4Perks.
• Up to 4 community volunteering days per year.
• Life assurance.
• Disability confident employer; contact us for alternative application formats.

Affinity Water values diversity and is committed to an inclusive culture where everyone can thrive. Learn more about working with us at https://www.affinitywatercareers.co.uk/.