Community Manager

urbanbubble; Salford; On-site; GBP 38,000 - 42,000; Full time

Job summary

urbanbubble is seeking an exceptional Community Manager for their Media City community in Salford, Manchester. The role focuses on ensuring high service standards, managing leasehold services, and fostering community engagement. Join a forward-thinking property company that prioritizes customer care and innovation, serving a growing resident base.

Benefits

Enhanced Family Leave Policies

Cycle to Work Scheme

Season Ticket Loan

Birthday Day Off

Day Off When Buying a House

Qualifications

• Strong experience in property management, managing luxury buildings.
• Knowledge of service charge budgets and landlord & tenant law.
• Strong customer service and negotiation skills.

Responsibilities

• Oversee all aspects of the Property Management Agreement.
• Ensure compliance with statutory and contractual obligations.
• Lead community engagement strategies and events.

Skills

Customer Service

Negotiation

Conflict Resolution

Team Leadership

Time Management

Education

Health and Safety Qualification

IRPM Level 3 Qualification

Tools

Microsoft Office

Booking Systems

Job description

We are looking for an incredible Community Manager for our Media City community in Salford, Manchester!

This includes our fantastic High Definition, Lightbox, The Heart and No. 1 communities!

The key objective of this role is to ensure the team provides a high standard of service to residents alongside an efficient administration of leasehold services. You will be responsible for our development in the heart of Media City, Manchester focusing on building community engagement amongst resident’s whist maintaining a safe and complaint building.

If this fantastic position is for you, continue reading on and apply now to be apart of an organisation that truly believes that our people should be at the heart of all our decisions!

What do we offer?

• We offer a basic annual salary of £38,000 - £42,000 & amazing benefits: enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!

What will you do?

• To oversee the delivery of all aspects of the Property Management Agreement (PMA), ensuring that key time frames and client commitments are fully met.
• Responsible for residential leaseholders and to ensure the day-to-day onsite management complies with the statutory and contractual requirements of the lease.
• To prepare and deliver an annual service charge in line with the lease structure, with management of the Monthly expenditure, debt recovery and contractor payments approvals
• Deliver weekly, monthly and quarterly client reporting on performance and operational budget management.
• Implement and fully support an engagement strategy that includes resident communication and events as well as feedback and satisfaction levels.
• To ensure site as well as residents/contractors/landlords are compliant with statutory and contractual obligations including RICS, ARMA and HSE
• Responsible for the Health and Safety building compliance, working alongside the Facilities Manager to oversee the PPM schedule, maintenance and HSE legislation.
• To act as a role model for the values and key behaviours across the organisation and to promote peak performance through effective people management, embracing the one-to-one and review process.
• Being the first point of contact for all complaints/feedback taking a proactive approach to resolve where feasible
• Deliver a strong sense of community within the building by fostering resident interaction on-line (e.g. via social media) or through hosting events.
• Deliver all KPI’s through effective operational management and deliver the highest possible standards in line with Service Level Agreements.
• Maintain optimum staff retention and employee satisfaction through objective setting, one to one’s, personal development, team meetings and performance reviews.

What are we looking for?

• Strong experience within the property management arena, having managed a luxury building of a similar size
• Knowledge of service charge budgets, Landlord & Tenant Law and an awareness and understanding of building safety, fire safety and health & safety risk management relevant to residential buildings
• Experience leading on-site teams
• Strong customer service, including negotiation skills and dealing with difficult situations.
• Ability to manage multiple and on occasions conflicting deadlines and support the team to prioritise work, within a busy environment.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems, (training on in house systems will be provided).

Desirable:

• Health and Safety qualification
• IRPM Level 3 qualification or be willing to work towards

We’re not your usual property company!

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential.

So, what do you say – interested?

Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.

INDMED

REF-222 242