Community Manager

CIH International Housing Group; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

Bleach London is seeking a Community Manager to build a deeply connected brand community that drives advocacy, awareness and loyalty. You will blend customer experience, social media, community management and PR with execution and relationship building at the core.

This is a full-time role on a 3-month fixed-term contract, with potential to go permanent. Based in Greater London, you'll manage VIPs, nurture the brand community, coordinate campaigns and events online and IRL, and track KPIs to

Qualifications

• Min 2 years working in a community, social media, influencer, PR role or similar within the beauty or consumer space.
• Digital native with a good understanding of Gen Z culture and the beauty landscape.
• Exceptionally strong communicator and relationship-builder - you thrive in a role where people are at the center.
• Good understanding of hair colour products and techniques or willingness to learn.

Responsibilities

• Reactive and Proactive social media interactions
• Running closed community groups
• Producing exclusive community content, challenges and initiatives
• Managing content calendar for Instagram Stories and TikTok Stories
• VIP and brand ambassador outreach
• Relationship tracking
• Product Gifting and Mailers
• VIP relations
• Coordinate paid ambassador campaigns and partnerships
• Support planning and execution of community and PR events
• Tracking performance against KPIs

Skills

Community management

Social media

Influencer PR

Relationship-building

Content creation

Tools

Instagram

TikTok

Social media tools

Job description

About the Role

You will be responsible for all aspects of our growing community ecosystem, building a deeply connected brand community that drives advocacy, awareness, and long-term loyalty. This role blends customer experience, social media, community management and PR - with a strong focus on execution and relationship building. You'll manage VIPs, nurture our brand community, and help bring campaigns and events to life both online and IRL.

Full-time | Monday to Friday, 9:00am - 5:00pm

While your core hours are Monday to Friday, 9:00am - 5:00pm, this role offers flexibility, with occasional out-of-hours work required to support the needs of the business.

>> Join us on an initial 3-month fixed-term contract, with a genuine opportunity to secure a permanent position.

About Bleach London

Bleach London is the home of experimental hair. Founded in 2010 by visionary colourist Alex Brownsell, we've built a global community of DIY colour lovers - with 3 salons, recognition from Vogue, i-D, and Dazed, and a DIY colour range stocked in Walmart, Boots, and CVS, Bleach London continues to set trends and inspire a new generation of colour lovers.

KEY RESPONSIBILITIES

• Reactive and Proactive social media interactions
• Running closed community groups
• Producing exclusive community content, challenges and initiatives
• Managing content calendar for Instagram Stories and TikTok Stories
• VIP and brand ambassador outreach
• Relationship tracking
• Product Gifting and Mailers
• VIP relations
• Coordinate paid ambassador campaigns and partnerships
• Support planning and execution of community and PR events
• Tracking performance against KPIs

WHAT SUCCESS LOOKS LIKE

• High response rates and positive sentiment across comments and DMs
• Strong influencer and VIP retention
• Organic advocacy and mentions
• Event attendance
• Community members who feel personally connected to the brand

ABOUT YOU

• Min 2 years working in a community, social media, influencer, PR role or similar within the beauty or consumer space.
• Digital native with a good understanding of Gen Z culture and the beauty landscape.
• Exceptionally strong communicator and relationship-builder - you thrive in a role where people are at the center.
• Good understanding of hair colour products and techniques or willingness to learn.