Community Manager

PEABODY COMMUNITY FOUNDATION; Brighton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

30 days’ annual leave

Flexible benefits package – healthcare

4x life assurance

Ongoing training and apprenticeships

Two additional volunteering days

Up to 10% matched pension

Job summary

Peabody Community Foundation is seeking a dedicated Later Living Community Manager for our West London team to help residents aged 55+ live independently in a safe, welcoming community. You will act as the main contact for residents, resolve housing and maintenance issues, and promote wellbeing and community engagement.

You’ll manage day-to-day operations, build relationships with residents and contractors, and ensure health, safety and compliance standards are met while providing cover for

Qualifications

• Experience in housing management, residential services or supporting vulnerable adults.
• Passionate about delivering excellent customer service.
• Knowledgeable about health and safety, safeguarding and risk management.
• An effective communicator with strong relationship‑building skills.
• Able to work independently, manage competing priorities and use good judgement.
• Resilient, empathetic and committed to creating positive outcomes for residents.
• Confident using Microsoft Office and case management systems.

Responsibilities

• Deliver excellent housing management and customer service to residents.
• Support residents to maintain their independence and access appropriate services when needed.
• Manage tenancy sign-ups, resident enquiries and community communications.
• Monitor repairs, maintenance and estate services, ensuring issues are resolved promptly.
• Identify and respond appropriately to safeguarding and wellbeing concerns.
• Build strong relationships with residents, contractors, local agencies and colleagues.
• Organise community activities that promote health, wellbeing and resident engagement.
• Ensure compliance with health, safety and fire safety requirements.
• Provide cover across other West London communities when required.

Skills

Housing management

Customer service

Health & safety

Safeguarding

Relationship building

Tools

Microsoft Office

Case management systems

Job description

The following content displays a map of the jobs location - W12 0BP

Community Manager

Vacancy Reference peabodygroup/TP/39827/1413

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Our Vacancy

Later Living Community Manager

We're looking for a dedicated Later Living Community Manager to join our West London team. This is a rewarding opportunity to make a real difference by supporting residents aged 55+ to live independently in a safe, welcoming and thriving community.

You will be responsible for the day-to-day management of a Later Living community, acting as the main point of contact for residents, resolving housing and maintenance issues, promoting wellbeing and community engagement, and ensuring high standards of health, safety and compliance.

What you’ll be doing

• Deliver excellent housing management and customer service to residents.
• Support residents to maintain their independence and access appropriate services when needed.
• Manage tenancy sign-ups, resident enquiries and community communications.
• Monitor repairs, maintenance and estate services, ensuring issues are resolved promptly.
• Identify and respond appropriately to safeguarding and wellbeing concerns.
• Build strong relationships with residents, contractors, local agencies and colleagues.
• Organise community activities that promote health, wellbeing and resident engagement.
• Ensure compliance with health, safety and fire safety requirements.
• Provide cover across other West London communities when required.

What you’ll need

We're looking for someone who is:

• Experienced in housing management, residential services or supporting vulnerable adults.
• Passionate about delivering excellent customer service.
• Knowledgeable about health and safety, safeguarding and risk management.
• An effective communicator with strong relationship‑building skills.
• Able to work independently, manage competing priorities and use good judgement.
• Resilient, empathetic and committed to creating positive outcomes for residents.
• Confident using Microsoft Office and case management systems.

Why Join Us?

• 30 days’ annual leave
• Flexible benefits package – including healthcare, dental, and lifestyle discounts.
• 4x life assurance.
• Ongoing training and development, including qualifications and apprenticeships.
• Two additional paid volunteering days each year.
• Up to 10% matched pension contribution.

Please read before applying:

• Peabody does not provide sponsorship as a licensed UK employer.
• Please note, an enhanced DBS check is required for this role
• Interview Date:Interviews will be held in person in West London on Wednesday 14th October

If you need to ask you anything else at all, feel to drop an email to Talent Specialist joanne [e-mail]