Community Library Lead — Service & Tech Support

Hillingdon Council; Uxbridge; On-site; GBP 21,000 - 26,000; Part time

Benefits offered by this job

Local Government Pension Scheme

Flexible Working Hours

Generous annual leave entitlement

Training and development opportunities

Employee wellbeing support

Perkbox Benefits

Job summary

Botwell Green Library in the London Borough of Hillingdon is seeking a Senior Library Assistant to help run day-to-day operations and deliver excellent customer service. You will support digital services, PCs and printing, and lead on library activities and promotions.

The role requires flexibility, strong communication skills and a commitment to welcoming, inclusive services for all customers; you may be asked to work across locations as needed.

Qualifications

• Experience in a customer-focused environment.
• Able to engage with a diverse range of customers including children, young people and adults.
• Confident communicator with strong interpersonal skills.
• Calm and professional when dealing with challenging situations.
• Flexible, reliable and able to adapt to changing priorities.
• Good IT skills and comfortable assisting customers with digital enquiries.

Responsibilities

• Deliver excellent customer service and assist with enquiries.
• Support customers with library services, digital resources, PCs and printing.
• Lead on delivery of activities, events and promotions.
• Act as keyholder and senior lead in the absence of a manager.
• Support colleagues and maintain a positive team environment.
• Assist with promotion and presentation of library stock and displays.
• Work flexibly across the library service to meet operational needs.
• Contribute to outreach and community engagement initiatives.

Skills

Customer service

Communication

IT skills

Flexibility

Teamwork

Digital literacy

Job description

Botwell Green Library in the London Borough of Hillingdon is seeking a Senior Library Assistant to help run day-to-day operations and deliver excellent customer service. You will support digital services, PCs and printing, and lead on library activities and promotions.

The role requires flexibility, strong communication skills and a commitment to welcoming, inclusive services for all customers; you may be asked to work across locations as needed.