Community Liaison Officer

The Clancy Group Limited; Basingstoke; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Clancy Xtras

Healthcare

Pension

Cycle to work

Job summary

The Clancy Group Limited is seeking a Community Liaison Officer to support major electricity infrastructure projects. You will be the link between project teams and communities, ensuring clear information, listening to concerns, and following up on issues to minimise disruption.

Responsibilities include planning engagement activities, coordinating with residents and authorities, and delivering regular updates on project scope, timelines, and potential impacts. A driving licence is required.

Qualifications

• Experience in community relations and stakeholder engagement within utilities or construction.
• Strong written and verbal communication, with ability to explain information clearly.

Responsibilities

• Develop and deliver engagement plans for electricity projects (substations, cables, upgrades).
• Act as a key contact for residents, businesses, landowners, authorities and groups.
• Provide clear updates on scope, timescales, traffic, access and disruption.
• Plan and support consultation events, drop-ins, briefings and local updates.
• Respond to queries, concerns and complaints, ensuring logging and follow-up.

Skills

Stakeholder engagement

Community relations

Communication skills

Driving licence

Job description

That's why we need people like you; friendly, approachable and confident in building trust with local communities, customers and stakeholders., We're looking for a Community Liaison Officer to support the delivery of major electricity infrastructure projects, helping our teams work well with the communities, customers and stakeholders affected by our works. This is a role where communication really matters. You'll be the link between project teams and the people impacted by our work, making sure information is clear, concerns are listened to, and issues are followed through properly. From early engagement and consultation through to construction activity, you'll help build trust, protect our reputation and support projects to move forward with minimal disruption. Here are some of the tasks you'd be involved with...

• Developing and delivering engagement plans for electricity infrastructure projects, including substations, overhead lines, underground cables and wider network upgrades.
• Acting as a key point of contact for residents, businesses, landowners, local authorities, community groups and other stakeholders.
• Providing clear and timely updates on project scope, timescales, traffic management, access arrangements, construction activity and possible disruption.
• Planning and supporting consultation events, drop-in sessions, stakeholder briefings, newsletters and local project updates.
• Responding to queries, concerns, objections and complaints, making sure these are logged, investigated and closed out properly.
• Building constructive relationships with planning authorities, parish councils, elected members, statutory consultees, environmental bodies and local representatives.
• Identifying local sensitivities, reputational risks and opportunities to improve how we engage with communities.
• Keeping accurate records of stakeholder contact, consultation activity, issues raised and actions taken.
• Preparing regular updates for project teams and senior leaders on engagement activity, feedback, risks and trends.
• Experience in community relations, stakeholder engagement, customer operations, public affairs or communications, ideally within utilities, infrastructure, construction or another regulated environment.
• Confidence working with a wide range of people, including members of the public, local authorities, community groups, landowners and project teams.
• Good judgement when dealing with sensitive, challenging or emotive situations.
• Strong written and verbal communication skills, with the ability to explain project information clearly and professionally.
• The ability to organise your workload, manage competing priorities and keep accurate records.
• A proactive approach to spotting risks early and helping project teams find practical solutions.
• A full UK driving licence, as regular travel to project sites for meetings is required.

Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more. We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all our employees.

If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.