Community lettings Assistant

Waverley Education Foundation Ltd.; Birmingham; Hybrid; GBP 18,000 - 24,000; Part time

Job summary

Waverley Education Foundation Ltd. is seeking a front-of-house facilitator to welcome customers and hirers, open and secure facilities, and support events. You will monitor use and ensure safety while keeping accurate records and handling information confidential.

The role requires excellent customer service, reliability, and flexibility to cover evenings and weekends. Applicants must have GCSE English (A*-C) or equivalent and be committed to safeguarding pupils, with DBS checks expected.

Qualifications

• Excellent customer service and communication skills.
• Dependable and able to work independently.
• Flexible across evenings and weekends.
• Understands health and safety procedures.
• Maintains accurate records and handles information confidentially.
• Committed to safeguarding and promoting the welfare of children and young people.
• Must communicate effectively with pupils; GCSE English or equivalent.
• Immigration Act requirement: fluent spoken English is essential.

Responsibilities

• Act as the first point of contact for customers and hirers.
• Open and secure school facilities.
• Set up and put away equipment for activities and events.
• Monitor facility use and ensure a safe environment.
• Carry out basic cleaning of facilities and changing areas.
• Record bookings, attendance and incidents accurately.
• Ensure customers comply with hire agreements and site procedures.
• Liaise with the facilities team to resolve issues.

Skills

Customer service

Communication

Dependable

Flexible hours

Record keeping

Safeguarding awareness

Education

GCSE English A*-C or equivalent

Job description

Waverley Education Foundation (WEF) is a Multi Academy Trust, which operates both Waverley School and Waverley Studio College. WEF has over 1900 pupils on roll across the trust. It develops, brokers and delivers a range of services which support learning and leadership & management and improve outcomes for children and young people.

Waverley Studio College opened in September 2013 and caters for students at key stages 4 and 5. With up to 75 students in each cohort the college has provision for up to 300 students.

Our core values of Humanity, Equality, Aspiration and Respect support our vision to create a learning community where we work together to achieve excellence in everything we do.

“Pupils have a strong understanding of diversity, respect and tolerance, including for different family lifestyles” – Ofsted 2021

This is an exciting opportunity to be the welcoming face of our facilities, supporting local community groups, sports clubs, faith organisations, adult education providers and private hirers.

What you'll do

• Act as the first point of contact for customers and hirers.
• Open and secure school facilities.
• Set up and put away equipment for activities and events.
• Monitor facility use and ensure a safe environment.
• Carry out basic cleaning of facilities and changing areas.
• Record bookings, attendance and incidents accurately.
• Ensure customers comply with hire agreements and site procedures.
• Liaise with the facilities team to resolve any issues.

We're looking for someone who:

• Has excellent customer service and communication skills.
• Is dependable and able to work independently.
• Can work flexibly across evenings and weekends.
• Understands the importance of health and safety procedures.
• Can maintain accurate records and handle information confidentially.
• Is committed to safeguarding and promoting the welfare of children and young people.

All applicants must be able to communicate effectively with pupils, All applicants must also have the relevant qualifications and A* - C GCSE in English or equivalent.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent spoken English is an essential requirement for this role.

This is an excellent opportunity for a candidate looking to further their experience and contribute to the positive achievement of our children.

The successful candidate will need to meet the requirements of the person specification in order to be offered the post and will be subject to an enhanced DBS check.

We welcome applications regardless of age, gender, sexual orientation, ethnicity or religion.

Waverley Education Foundation is committed to the protection and safety of its students.

Shortlisted candidates will be subject to online checks in line with ‘Keeping Children Safe in Education’