Community Incident & Support Advisor

Mining Remediation Authority; Mansfield; Presencial; GBP 21 000 - 27 000; Tempo integral

Resumo da oferta

Mining Remediation Authority in Mansfield, United Kingdom, is seeking a Community Incident & Support Advisor on a temporary basis until December 2027. You will be the calm, reassuring voice for residents, handling high-priority enquiries by phone and email and recording information accurately.

The role emphasizes empathetic communication, timely escalation of issues, and the ability to stay organized in a fast-paced environment, using Microsoft Office tools such as Teams and Excel.

Qualificações

• Delivering excellent customer service by phone and email.
• Supporting people in challenging or sensitive situations.
• Gathering accurate information and maintaining detailed records.
• Prioritising enquiries and recognising when issues need escalating.
• Communicating clearly and managing expectations.
• Working in a fast-paced environment while staying organised.
• Using Microsoft Office, including Teams and Excel.

Responsabilidades

• Be the first point of contact for residents, delivering clear, compassionate support by phone and email.
• Gather and record information, assess urgency, and manage expectations.
• Escalate issues quickly when required and coordinate with relevant teams.

Conhecimentos

Customer service

Phone and email support

Empathy in sensitive situations

Information gathering

Record keeping

Prioritising enquiries

Clear communication

Working in fast-paced environments

Organisation

Ferramentas

Microsoft Office

Microsoft Teams

Microsoft Excel

Descrição da oferta de emprego

Community Incident & Support Advisor | Temporary until December 2027

Could you be the calm, reassuring voice someone needs when it matters most?

We're looking for a customer-focused professional to support residents affected by incidents, urgent service issues and high-priority enquiries.

As a Community Incident & Support Advisor, you'll be the first point of contact for residents, providing clear, compassionate support by phone and email. You'll gather and record information, assess urgency, manage expectations, and ensure issues are escalated quickly when needed.

We're looking for someone with experience of:

• Delivering excellent customer service by phone and email
• Supporting people in challenging or sensitive situations
• Gathering accurate information and maintaining detailed records
• Prioritising enquiries and recognising when issues need escalating
• Communicating clearly and managing expectations
• Working in a fast-paced environment while staying organised
• Using Microsoft Office, including Teams and Excel

You don't need incident response experience. We're looking for someone who stays calm under pressure, communicates with empathy, follows procedures and genuinely wants to help people when they need support most.

This is a temporary opportunity to make a real difference for residents across Great Britain.

Take a look at the job description to find out more.