Community Impact Coach

Allscreens Nationwide Ltd; Ealing; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days' holiday

Pension up to 8%

Annual health and lifestyle allowance

Job summary

A2Dominion is seeking two Community Impact Coaches to support customers with complex needs at risk of tenancy breakdown. You will manage a caseload, work with multi-agency partners, and develop tailored action plans to help customers access the right services and sustain their tenancies.

Role requires a full UK driving licence, DBS check, and willingness to work across Oxford and Ealing. We offer induction, flexible benefits, and a supportive environment for staff to grow.

Qualifications

• At least two years' experience in tenancy sustainment or a similar support role.
• Experience of providing one-to-one support to vulnerable people with multiple and complex needs including mental health, domestic abuse, substance misuse, gangs and offending.
• Experience of managing a caseload, carrying out assessments and developing tailored action plans.
• Strong communication and relationship-building skills, with the ability to provide empathetic and person-centred support.
• Knowledge of safeguarding and data protection requirements, with an understanding of trauma-informed practice.
• Experience of working collaboratively with internal teams and external agencies to coordinate support and achieve positive outcomes.
• Experience of leading and contributing to multi-agency meetings and case conferences.
• Experience of presenting information and representing your organisation in formal settings.
• Good organisational and IT skills, including confidence using Microsoft Office and maintaining accurate case information.
• A full UK driving licence and access to a vehicle insured for business use, with the flexibility to occasionally work outside normal working hours.

Responsibilities

• Attend multi-agency meetings and case conferences to advocate for customers.
• Coordinate support with internal teams and external agencies.
• Develop tailored action plans and monitor progress.
• Provide practical and emotional support to help stabilise circumstances and sustain tenancies.
• Maintain accurate case information and documentation.

Skills

Caseload management

One-to-one support

Multi-agency meetings

Empathetic support

Safeguarding

Data protection

Trauma-informed practice

Relationship-building

Driving licence

Education

Level 3 qualification in Information, Advice & Guidance or Coaching & Mentoring

Tools

Microsoft Office

Job description

Are you passionate about supporting people to overcome challenges and make positive changes in their lives? Join us as a Community Impact Coach and play a key role in providing intensive, personalised support to customers with complex needs who are at risk of tenancy breakdown.

You'll manage a caseload of around 15-20 customers, building trusted relationships and acting as a consistent point of contact throughout their support journey. Taking the time to understand each customer's circumstances, you'll provide practical and emotional support, develop tailored action plans and help them access the services and opportunities they need to move forward.

No two days are the same. You could be attending a multi-agency meeting, advocating for a customer, supporting someone at an appointment or working with colleagues and external agencies to coordinate the right support. You'll work with some of our most vulnerable customers, helping them overcome complex challenges and access the right support to stabilise their circumstances and sustain their tenancies.

You’ll have the opportunity to contribute to shaping how we deliver support in the future. A full induction and training programme will be provided, and we're looking for someone who is adaptable, curious and genuinely committed to helping customers achieve positive outcomes.

We're looking to appoint two Community Impact Coaches, ideally with one based in Oxford and one based in Ealing. As the role involves supporting customers across our communities and attending appointments and meetings, a full UK driving licence and access to a car is required.

A Standard DBS check is required for this role.

More About You

• At least two years' experience in tenancy sustainment or a similar support role
• Experience of providing one-to-one support to vulnerable people with multiple and complex needs including mental health, domestic abuse, substance misuse, gangs and offending
• Experience of managing a caseload, carrying out assessments and developing tailored action plans
• Strong communication and relationship-building skills, with the ability to provide empathetic and person-centred support
• Knowledge of safeguarding and data protection requirements, with an understanding of trauma-informed practice
• Experience of working collaboratively with internal teams and external agencies to coordinate support and achieve positive outcomes
• Experience of leading and contributing to multi-agency meetings and case conferences
• Experience of presenting information and representing your organisation in formal settings
• Good organisational and IT skills, including confidence using Microsoft Office and maintaining accurate case information
• A full UK driving licence and access to a vehicle insured for business use, with the flexibility to occasionally work outside normal working hours

It would also be great if you have:

• A Level 3 qualification in Information, Advice & Guidance or Coaching & Mentoring, or a willingness to work towards this
• Experience in improving customer satisfaction by ensuring services meet or exceed expectations

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

Inclusion at A2Dominion

We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria.

Reasonable adjustments are available throughout the process just contact our Resourcing Team at [e-mail]

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Kate Jacobs.