Community Hub Manager, Connected Community

Wollborg Michelson Personnel Service Inc; Birmingham; On-site; GBP 47,000 - 55,000; Full time

Benefits offered by this job

West Midlands Pension Fund

30 days holiday

My Rewards Scheme

Health & wellbeing support

Job summary

Birmingham City Council is transforming community access through three Connected Community Library Hubs, with locations Handsworth, King Norton, Kings Heath and others across Birmingham. You will lead and develop services, build partnerships and empower teams to deliver housing, welfare and digital inclusion support.

This permanent role requires strategic leadership, strong communication, and effective partnership building to improve resident outcomes in a busy public-facing environment.

Qualifications

• Experience leading teams and managing people effectively.
• Experience managing budgets and financial resources.
• Experience delivering service improvements and organisational change.
• Excellent communication and presentation abilities.
• Experience managing competing priorities and delivering successful outcomes.
• Confident and resilient leader with experience managing large, diverse teams in a busy customer-facing environment.

Responsibilities

• Lead and manage Community Library Hub services, teams, and partnerships.
• Develop and strengthen strategic partnerships across the public, private, and voluntary sectors.
• Oversee budgets, resource management, and service planning.
• Lead initiatives that support digital inclusion, employment, training, welfare support, and community wellbeing.
• Inspire and motivate teams to deliver exceptional services and positive outcomes for residents.
• Champion innovation, continuous improvement, and customer-focused service delivery.

Skills

Team leadership

Budget management

Service improvement

Communication skills

Stakeholder management

Conflict resolution

Job description

Birmingham City Council,

Community Hub Manager - Connected Community x3

Permanent

Grade D - £46,579 - £55,224

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Position Locations

Each post is located in the libraries below, please state in your personal statement which location you’re interested in:

• Location 1: Handsworth, Tower Hill, Birchfield, Aston
• Location 2: King Norton, Weoley Castle and Northfield
• Location 3: Kings Heath, Druids Heath and Yardley Wood

At Birmingham City Council, we are transforming the way residents access support, advice, and opportunities through our growing network of Community Library Hubs. We’re looking for dynamic and innovative leaders to manage and develop these hubs, ensuring they become welcoming, accessible spaces that connect residents with essential services, information, and community opportunities.

As a Community Library Hub Manager, you’ll play a pivotal role in leading teams, developing partnerships, and delivering services that help tackle challenges such as housing issues, welfare and debt advice, digital exclusion, employment support, and wellbeing. You will also champion the continued delivery of excellent library services that meet the needs of local communities.

About The Role

This is an exciting opportunity to lead the strategic development and day-to-day operation of a Community Library Hub, ensuring services remain relevant, accessible, and impactful for residents. You will work closely with council services, voluntary organisations, community groups, and external partners to create innovative solutions that strengthen community resilience and improve outcomes across Birmingham.

• Lead and manage Community Library Hub services, teams, and partnerships
• Develop and strengthen strategic partnerships across the public, private, and voluntary sectors
• Oversee budgets, resource management, and service planning
• Lead initiatives that support digital inclusion, employment, training, welfare support, and community wellbeing
• Inspire and motivate teams to deliver exceptional services and positive outcomes for residents
• Champion innovation, continuous improvement, and customer-focused service delivery

About You

We're looking for someone who can combine strategic thinking with strong operational leadership. You'll be an excellent communicator, capable of building productive relationships and influencing stakeholders at all levels.

You will have:

• Experience leading teams and managing people effectively
• Experience managing budgets and financial resources
• Experience delivering service improvements and organisational change
• Excellent communication and presentation abilities.
• Experience managing competing priorities and delivering successful outcomes
• You will be a confident and resilient leader with proven experience managing large, diverse teams within a busy customer-facing environment
• Confidence in managing conflict, challenging situations, and difficult conversations professionally and effectively
• You’ll be comfortable making decisions in fast-paced settings, handling competing priorities, and maintaining high service standards during periods of significant demand

What We Offer In Return…

• Membership of West Midlands Pension Fund – with generous employer contributions
• Enhanced Holiday Entitlement – 30 days, increasing with length of service
• My Rewards Scheme – access to over 800 brands providing discounts and savings
• Health and wellbeing support – independent and confidential employee assistance and counselling

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.