Strategic Community Hub Manager — Libraries & Partnerships

Wollborg Michelson Personnel Service Inc; Birmingham; On-site; GBP 47,000 - 55,000; Full time

Benefits offered by this job

West Midlands Pension Fund

30 days holiday

My Rewards Scheme

Health & wellbeing support

Job summary

Birmingham City Council is transforming community access through three Connected Community Library Hubs, with locations Handsworth, King Norton, Kings Heath and others across Birmingham. You will lead and develop services, build partnerships and empower teams to deliver housing, welfare and digital inclusion support.

This permanent role requires strategic leadership, strong communication, and effective partnership building to improve resident outcomes in a busy public-facing environment.

Qualifications

• Experience leading teams and managing people effectively.
• Experience managing budgets and financial resources.
• Experience delivering service improvements and organisational change.
• Excellent communication and presentation abilities.
• Experience managing competing priorities and delivering successful outcomes.
• Confident and resilient leader with experience managing large, diverse teams in a busy customer-facing environment.

Responsibilities

• Lead and manage Community Library Hub services, teams, and partnerships.
• Develop and strengthen strategic partnerships across the public, private, and voluntary sectors.
• Oversee budgets, resource management, and service planning.
• Lead initiatives that support digital inclusion, employment, training, welfare support, and community wellbeing.
• Inspire and motivate teams to deliver exceptional services and positive outcomes for residents.
• Champion innovation, continuous improvement, and customer-focused service delivery.

Skills

Team leadership

Budget management

Service improvement

Communication skills

Stakeholder management

Conflict resolution

Job description

Birmingham City Council is transforming community access through three Connected Community Library Hubs, with locations Handsworth, King Norton, Kings Heath and others across Birmingham. You will lead and develop services, build partnerships and empower teams to deliver housing, welfare and digital inclusion support.

This permanent role requires strategic leadership, strong communication, and effective partnership building to improve resident outcomes in a busy public-facing environment.