Community Housing Support Worker

Pobl Group; Barry; Hybrid; GBP 25,000; Full time

Job summary

A housing support organization in Wales seeks a passionate Floating Support Worker to join their team. You will assist individuals in maintaining tenancies and improving budgeting skills. Candidates should have a good understanding of housing support and access to a car. The role offers a salary of £24,531 annually, 26 days of holiday, and additional benefits such as enhanced DBS payment and flexible work arrangements.

Benefits

26 days holiday plus bank holidays

Pension scheme

Sick Pay rising with service

Bespoke learning pathway

Wellbeing support

Colleague Discount platform

Blue Light Card eligibility

Qualifications

• Access to a car and a driver's licence is essential.
• A good understanding of welfare benefits is useful.

Responsibilities

• Provide housing related support to enable clients to sustain a tenancy.
• Liaise closely with agencies regarding clients' support needs.
• Support clients with budgeting skills and household management.

Skills

Understanding of housing related support

Awareness of issues faced by people at risk of homelessness

Good communication skills

Job description

At Pobl Group, this role is best known as Floating Support Worker. We have an opportunity for a passionate, positive, and reliable Floating Support Worker to join the Vale of Glamorgan Floating Support team on a full-time, permanent basis.

It is essential that the successful candidate holds a driver's licence and has access to a car.

Interviews are scheduled to take place on the 12th December 2025.

Where does the role fit in?

Our Vale Housing Support Service offers housing support to individuals within their homes or temporary accommodation. We provide support to people to develop the key skills needed to prevent homelessness and develop skills needed to maintain their tenancies, change negative behaviour, maintain their health and wellbeing, progress to independent living and make appropriate choices.

How can I make a difference?

As a Floating Support Worker, you will be reacting and supporting individuals with housing support needs which may include improving their budgeting skills, addressing debts, maximising income through appropriate benefits or supporting them with entering into employment. You will also support them with household management, teaching them life skills and signposting support with alcohol or substance misuse, mental and physical health, and anti‑social behaviour.

Other duties will include:

• Provide housing related support to enable clients to take on and/or sustain a tenancy to prevent homelessness.
• Liaise and work closely with other agencies and professionals regarding clients’ support needs e.g., Social Services, Social Landlords, Lettings Agencies etc.
• Offer appropriate levels of support in a sensitive manner, considering the emotional and intellectual needs of the client, respecting their choice and privacy.

Who are we looking for?

To be a great Floating Support Worker, you don’t always need previous experience or qualifications. A good understanding of housing related support and welfare benefits or awareness of issues faced by people at risk of homelessness would be extremely useful in the role.

Pobl Benefits:

• Full‑time, Permanent
• Salary - £24,531.00 FTE
• Work Pattern: Monday – Thursday 9am – 5pm; Friday 9am – 4:30pm
• Location: The Vale – During the probationary period, you will be expected to work from the office when not attending customer visits. Upon successful completion of probation, you will have the flexibility to work from home for administrative duties
• Enhanced DBS which we will pay for
• 26 days (pro‑rata) holiday entitlement plus Bank holidays, rising to 27 days after 1 year’s service or cash equivalent of 1 day’s annual leave
• Pension scheme
• Sick Pay, rising with length of service up to 6 months full pay after 4 years
• Bespoke learning pathway with support from an experienced Learning and Development team
• Internal Progression
• Wellbeing and psychological support
• Time for Talk counselling service
• Colleague Discount platform
• Blue Light Card Eligibility giving discounts at 15,000 brands
• 45p per mile

FREDIE

At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact [e-mail].

What do you need to do now?

If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We occasionally close a vacancy before the end date as we actively review our applications and will sometimes progress to interview very quickly, we would love to hear from you so please apply now to start your Pobl journey.

Further information on the role can also be found on the Job Description.