Community Housing Assistant

TN United Kingdom; Preston; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

An established industry player is seeking a dedicated Community Housing Assistant to join their Income Collections Team. This role offers an exciting opportunity to provide exceptional customer service while managing income protection. You will collaborate with colleagues and external partners, ensuring effective case management and administrative tasks related to Universal Credit. With a focus on creating a supportive work environment, this organization values empathy and professionalism. Enjoy flexible working arrangements and a range of benefits, including generous annual leave and health cash plans, as you contribute to a mission-driven team committed to making a difference.

Benefits

34 days annual leave

Health cash plan

Career growth opportunities

Wellbeing support

Discounts on shopping and holidays

Qualifications

• Experience in customer service and a proactive attitude.
• Knowledge of housing management and income protection is desirable.

Responsibilities

• Provide exceptional customer service and safeguard income.
• Manage former tenant arrears and case management tasks.

Skills

Customer Service

Organization Skills

Team Collaboration

Knowledge of Housing Management

Technology Navigation

Job description

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Job Description

Community Housing Assistant (24345) - Description

Location: Maryport – Cumbria (Hybrid working: home and office from our Maryport office)

Type: Permanent, full-time (37.5 hours per week)

Salary: £23,464 plus benefits including Health Care Cash Plan

Our Mission: Home, a place where you belong

We offer an exciting opportunity to join our Income Collections Team as a Community Housing Assistant. Your role involves providing exceptional customer service and safeguarding our income.

You will be part of a national team focused on income collection, including managing former tenant arrears, case management, and administrative tasks related to Universal Credit, among others. Collaboration with colleagues and external partners is key to our success.

Join us and work for one of the UK's top 10 Great Places to Work!

What You Bring:

• A positive, proactive attitude with good organization skills and initiative
• A passion for excellent customer service and helping others
• Confidence in working collaboratively with colleagues and partners
• Knowledge of housing management, law, income, and Universal Credit is desirable but not essential
• Ability to navigate technology and update records effectively

Meet Our Team:

We are more than just a team; we are a 'work family'. Our line manager, Vicky, has over 7 years at Home Group and 16 years in housing roles. Our team of six Community Housing Assistants supports each other and our customers nationwide.

Job Details:

• Flexible working: blend of home and office work with provided technical equipment
• Self-management: responsible for your schedule while attending key appointments
• Background check: a Standard DBS check will be conducted, paid for by us

About You:

You are dedicated to delivering outstanding customer service, with a keen interest in income protection. You work well with others, including external partners and internal teams, and pay attention to detail. Empathy, confidentiality, and professionalism are essential. Experience in debt collection, housing management, law, or Universal Credit is advantageous.

Note: Due to sponsorship limitations, we cannot currently offer sponsorship to external candidates, but this is under review.

Our Values:

We foster an inclusive environment where everyone can be themselves. Our diversity networks and support systems help us all thrive, making Home Group a great place to work.

Benefits:

• 34 days annual leave, increasing to 39, with options to buy more and time off for volunteering
• Health cash plan saving up to £1140 annually for dental, optical, prescriptions, and therapies
• Over 800 discounts on shopping, holidays, and days out
• Opportunities for career growth within the organization
• Support for wellbeing and work-life balance

Learn more about our benefits on our website.

Application Closing Date: 16 July 2024, 6:59 PM