Community Host

King's College London; London; On-site; GBP 30,000 - 34,000; Full time

Job summary

Join a prestigious institution as a Community Host, where you will represent King's College London while providing exceptional service. This full-time role involves ensuring a welcoming environment, conducting health and safety audits, and proactively assisting visitors in a bustling campus. Ideal candidates are communicative, organized, and possess a friendly demeanor, making them the face of this esteemed university.

Qualifications

• Candidates should have a high level of literacy and numeracy.
• Experience in communication with diverse people is essential.
• Previous reception experience is desirable.

Responsibilities

• Serve as the first point of contact in reception areas.
• Conduct regular Health and Safety audits.
• Engage respectfully with staff and students.

Skills

Excellent written and verbal communication skills

Excellent interpersonal skills

Self-motivated and good organiser

High level of literacy and numeracy

Job description

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About The Role

We are currently seeking a highly motivated and friendly individual to join our Operations Team as a Community Host. In this role you will be responsible for representing the institution and providing exceptional customer service to our students, staff and guests. “The face of King’s” is how this role should be perceived with the primary focus being the delivery of our reception spaces and the service provision within them. Additionally working as the eyes and ears of Campus Operations throughout all King’s spaces to deliver and support a world class service for a world class university.

About The Role

We are currently seeking a highly motivated and friendly individual to join our Operations Team as a Community Host. In this role you will be responsible for representing the institution and providing exceptional customer service to our students, staff and guests. “The face of King’s” is how this role should be perceived with the primary focus being the delivery of our reception spaces and the service provision within them. Additionally working as the eyes and ears of Campus Operations throughout all King’s spaces to deliver and support a world class service for a world class university.

Key Responsibilities

Welcome and Support:

• Serve as the first point of contact in our reception areas, embodying the spirit of “Ask Me” with your approachable, can-do attitude.
• Become the familiar face that all users can rely upon for assistance, wayfinding, and information about campus activities.
• Maintain a keen awareness of health and safety protocols, promoting a culture of positive behaviours.
  
  

Custodians Of Our Spaces

• Take ownership of our reception environments, ensuring they are welcoming, clean, and operationally excellent
• Collaborate with the Cleaning and Security Services (CSS) to uphold the highest standards of safety and cleanliness
  
  

Monitor & Report

• Keep a vigilant eye on building occupancy, recording and reporting metrics to highlight potential areas of risk and improvement
• Drive initiatives that encourage positive interactions and efficient movement in our communal spaces
  
  

Health & Safety Audits

• Conduct regular Health and Safety audits, maintaining first aid provisions and reporting any incidents using our Accident Management System
• Play a crucial role in managing signage and ensuring clear information is available across campus
  
  

Respond & Resolve

• Be proactive in reporting acute situations in real-time, working alongside team leaders to ensure a prompt and effective response
• Engage respectfully with students and staff to encourage fluid movement through busy areas
  
  

This is a full-time post (35 hours per week), and you will be offered an indefinite contract.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential Criteria

• High level of literacy and numeracy, including computer literacy
• Excellent written and verbal communication skills
• Experience of communicating with people at all levels
• Excellent interpersonal skills
• Self-motivated and good organiser
• Flexible approach and good team member
  
  

Desirable criteria

• Previous reception experience
• Familiarity with working in higher education sector
  
  

Downloading a Copy Of Our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers review your application, please take a look at our ‘ How we Recruit’ pages.

Grade and Salary: £30,448 - £33,381 per annum, including London Weighting Allowance

Job ID: 117166

Close Date: 22-Jun-2025

Contact Person: Steve Williams

Contact Details: [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Higher Education

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