Host

KERB Food Ltd; London; On-site; GBP 27,000 - 31,000; Part time

Job summary

KERB Food Ltd is seeking a Host to join their dynamic team in London. This role involves providing exceptional hospitality to guests and assisting with various venue operations. Ideal candidates will have a passion for customer service and the ability to thrive in a high-volume environment.

Benefits

F&B discount across KERB food and drinks

CODE app membership

Access to Employee Assistance Program

Perks at Work discounts

25 days holiday + birthday day off

Qualifications

• Previous experience in a customer-facing role with a focus on guest experience.
• Passion for exceptional hospitality.
• Willingness to assist in non-designated areas.

Responsibilities

• Handle reservation administration on Design My Night.
• Assist management in providing smooth customer flow.
• Maintain strong knowledge of food and beverage offerings.

Skills

Customer Service

Hospitality

Communication

Job description

Host

Department: Venue Team

Employment Type: Zero Hours

Location: Spitalfields, London

Reporting To: Abi Watson

Compensation: £13.85 / hour

Description

As a rapidly growing business, we are hiring for a new and exciting venue concept in the heart of Spitalfields Market. As a Host, you'll be at the heart of providing exceptional hospitality, making sure our guests have an amazing time with top-notch service. You'll also spend your time on the floor engaging in conversation with our guests, taking drink orders, spreading great vibes, and creating unforgettable experiences. You'll work closely with our collaborative and people-centric management and supervisory team to keep everything running smoothly in both the front and back of the house areas. If you’d like to be part of a dynamic, hard-working but people-centric team, a role as a Host at KERB could be for you!

What you'll be doing

• Handling reservation administration on Design My Night as required.
• Assisting the management team in ensuring that customer flow in and out of the venue is as smooth as possible.
• Maintaining a strong knowledge of the food and beverage offering at the venue and making recommendations to guests based on their preferences.
• Providing exceptional hospitality and ensuring effective communication with Traders and colleagues.
• Collaborating with all teams within the venue to deliver fantastic events and service, including bar and floor teams, Traders and external stakeholders.
• Seating and assisting customers with various requests, queries, and complaints/issues, and escalating to a line manager when necessary.
• Taking direction from senior members of the team while also using your judgment to complete tasks effectively and maintain a calm and professional approach in a busy environment.

What you'll bring to KERB

• Previous experience of working in a customer facing role with a strong focus on guest / customer experience and service, Ideally in a high-volume environment but this isn’t essential!
• A passion for ‘Exceptional Hospitality’ and facilitating great guest experiences
• A willingness to rolling up your sleeves and pitch in from time to time on non-designated areas of the business - particularly on site
• Experience of working with Design my Night or other reservation systems desirable

What you'll get by joining KERB

• Generous F&B discount across KERB food and drinks
• CODE app membership
• Access to Employee Assistance Program (Hospitality Action)
• Perks at Work discounts
• 25 days holiday (excluding bank holidays) + birthday day off
• London Living Wage and Disability Confident Committed employer
• A Best Companies accredited employer

Diversity & Inclusion

As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.