Community Fundraising Officer

Thames Valley Air Ambulance; England; Presencial; GBP 21.000 - 28.000; Jornada completa

Descripción de la vacante

Thames Valley Air Ambulance is seeking a Community Fundraising Officer to be the first point of contact for community fundraisers and to provide essential administrative support for the fundraising team.

You will develop relationships with local community groups, deliver excellent supporter experiences, and attend events hosted by supporters, helping to maximise income and engagement across Berkshire, Buckinghamshire and Oxfordshire.

Formación

• Experience supporting fundraisers or working in a customer service environment.
• Highly organised with ability to manage competing priorities and deadlines.
• Passionate about making a difference and eager to grow within a supportive team.

Responsabilidades

• Deliver a high standard of customer service via phone, email, post or in person and respond to enquiries.
• Develop and supporting relationships with local community groups and organisations to maximise ongoing support and income potential.
• Attend and support events hosted by our supporters.

Conocimientos

Customer service experience

Organised

Prioritisation

Descripción del empleo

We are looking for a Community Fundraising Officer who will be the first point of contact for our community fundraisers who are looking to raise vital funds for us and provide administrative support for the team. At Thames Valley Air Ambulance, we're committed to giving everyone the best chance when the worst happens. Every day, we're called to life-threatening emergencies across Berkshire, Buckinghamshire, and Oxfordshire. But we can't do it without the generosity of our supporters and that's where you come in.

Your role As Community Fundraising Officer you'll play a key part in supporting a wide variety of individual and groups who are fundraising for Thames Valley Air Ambulance. You'll be responsible for:

• Ensuring our supporters receive an excellent supporter experience by delivering a high standard of customer service via phone, email, post or in person and through accuracy of donation thanking and responding to enquiries.
• Developing and supporting relationships with key local community groups and organisations to maximise on-going support and income potential.
• Attending & supporting events hosted our fantastic supporters,

You’ll bring experience in dealing supporting members or the public and delivering a high level of customer service.

Thames Valley Air Ambulance exists to give everybody within our community the best chance of surviving and recovering from an emergency. We are here for you and your loved ones. In Berkshire, Buckinghamshire, and Oxfordshire. Whoever you are. Wherever and whenever you need us.

Our values

• We care no matter what - for our patients, their families, and each other.
• We go above and beyond- in the care we provide and the work we do.
• We do the right thing - in how we act and the decisions we make.
• Together we are TVAA - because together, we save lives.

We're looking for someone who:

• Has experience supporting fundraisers or working in a customer service environment.
• Is highly organised and able to manage competing priorities and deadlines.
• Is passionate about making a difference and eager to grow within a supportive team.

Why join us

At Thames Valley Air Ambulance, you'll be part of a dynamic, compassionate, and forward-thinking organisation. We're proud of our culture, collaborative, inclusive, and committed to personal development. We care deeply about the wellbeing of our team and offer flexible working arrangements to support a healthy work-life balance.

In return we offer a competitive salary and great staff benefits such as.