Community Engagement Officer

Adferiad; Flint; Remote; GBP 25,000 - 31,000; Full time

Job summary

Adferiad is seeking a dedicated role based in Flintshire to source eligible participants by networking with referrers and agencies. You will raise awareness of the service through presentations and events, ensure registrations hit targets, and maintain accurate activity records.

The role involves referring clients to partner services, delivering excellent customer service, and promoting available training and volunteering opportunities.

Responsibilities

• Sourcing eligible participants by networking with potential referrers/agencies.
• Raising awareness of the service through presentations and meetings.
• Ensuring the registration outcomes are delivered on target.
• Record all activities accurately on client registration forms and outcome monitoring forms.
• Refer participants to other services within the partnership and external agencies.
• Provide excellent customer service and identify the needs of internal and external customers.
• Promote training opportunities, groups and volunteering events available to clients.
• Ensure action plans are completed on registration.
• Work alongside Peer Mentors to deliver project goals.
• Support the Project Manager in raising awareness of the service.

Job description

Location Flint Station, Market Square, Flint, Flintshire, CH6 5NW Application Deadline Wednesday, October 28, 2026 Job Summary

Hours: 37.5

Salary: £27,764.55

Based at: Flintshire

Role Purpose:

Sourcing eligible participants by networking with potential referrers/ agencies ensuring adequate eligibility evidence.

Raising awareness of the service through presentations, attendingappropriate meetingsand events.

Ensuring the registration outcomes are delivered on target.

Record all activities accurately including client registration forms and outcome monitoring forms required of the scheme.

Refer participants to other services within the partnership, and other external agencies asappropriate.

Provide excellent customer service,identifythe needs of internal and externalcustomersand strive to deliver a prompt,effectiveand personalised service.

Promote training opportunities, group activities and volunteering events that are available to the client group.

Ensuring action plans are completed on registration.

Work alongside the Peer Mentors in delivering the projects goals andobjectives.

To support the Project Manager in raising awareness of the service.