Community Engagement Manager

CIH International Housing Group; Walsall; On-site; GBP 28,000 - 32,000; Full time

Job summary

Maximus is a global organisation that delivers health and employment services in the UK. The Community Engagement & Partnership Lead will implement and deliver the contract’s engagement strategy, driving referrals and promoting healthy behaviour change.

You will lead place-based partnerships, develop referral pathways, build stakeholder relationships, and support KPI achievement across the service with a focus on collaboration and continuous improvement.

Qualifications

• Line management experience including remote teams.
• Demonstrable influencing skills that promote commitment and action.
• Experience implementing and managing a similar service.
• Proven ability to achieve and exceed targets.
• Extensive experience developing and maintaining partnership relationships.
• Ability to travel independently within an agreed geography.
• Experience in health or social care environments or understanding of healthy lifestyles.
• Experience creating and deploying a strategy.
• Experience of report writing and communicating data and outcomes.
• Experience working with community partners and stakeholders.

Responsibilities

• Implement and deliver the Community Engagement & Partnership Strategy.
• Develop referral pathways with partner agencies to maximise referrals.
• Lead on cross-partner engagement measures and KPI reporting.
• Deliver presentations and pop-ups with tailored marketing resources.
• Support recruitment, onboarding and PDPs to develop high-performing teams.
• Collaborate with teams to capture insights from referral networks for service improvement.

Skills

Line management

Influencing skills

Strategy development

Partnership development

Travel willingness

Health awareness

Job description

Description & Requirements

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Community Engagement & Partnership Lead role is responsible for the implementation and delivery of the Community Engagement & Partnership strategy agreed between the Service Manager and Commissioners; and for working closely with the wider delivery team to support the achievement of Key Performance Indicators (KPIs), and other objectives, across the contract.

As the Community Engagement & Partnership Lead you will be responsible for achieving the partnership requirements of the contract with a specific responsibility for place-based and asset-based community and stakeholder engagement in ways that maximise referrals and achieve the activation of healthy behaviour change.

1. Implement, and deliver the Community Engagement & Partnership Strategy to:
   • Encourage appropriate referrals into the services via professional and self-referral channels
   • Utilise an Asset Based Community Development approach that leverages and harnesses the richness of skills, experiences, and opportunities from across the areas and within communities
   • Work with key referring pathways to establish innovative engagement techniques that ensure referrals are steady and targeted to key areas and priority groups
   • Deploy our marketing and comms efforts to the right locations, via the right medium that ensure efficient, and effective use of resources
   • Act as a conduit to the wider team from the referral network to ensure our approaches compliment and support active referring habits
   • Ensure co-production opportunities are maximised
2. Develop and establish effective referral pathways into and out of the service:
   • Working collaboratively with staff and partner agencies in a coordinated way to reach out and maximise referral pathway opportunities
   • Ensure all professional referral routes into the service are simple, clear, and friction-free
   • Make sure all referrers understand how to refer, eligibility criteria and scope of service
   • Lead on the development and review of outward referral pathways to ensure safe and effective support to service users/participants when requiring additional services
   • Establish strong and trusting relationships with a portfolio of wider services / organisations, to provide holistic support to individuals, families, and communities, including (but not limited to), employment services, financial support services, housing options and lifelong learning. Actively seek membership in local networks and meetings.
   • Support key referring stakeholders with learning opportunities so they can maximise their opportunity to make their contact count with individuals and build confidence to support and advocate lifestyle behaviour change
3. Manage, lead, and develop key indicators that demonstrate and evidence the efforts, progress, and areas to develop across all aspects of community and partnership working including:
   • Cross-partnership case studies
   • Engagement with new partners
   • Innovative referral strategies, complete with measures of effectiveness
   • Capture of learning opportunities deployed across the network
4. Develop and deliver presentations, engaging pop-ups, and stands across the wider network and communities to promote services, including working with the Marketing and Communications Team to produce tailored resources to promote programmes and services, including:
   • Attendance at GP Practice protected learning time
   • Lifestyle related forums and networks
   • Community events and fun days
5. Support in the effective development of high performing teams:
   • Support all to access supervision and ensure all engage in the development of annual Personal Development Plans (PDPs)
   • Support the Service Manager in the recruitment, onboarding and induction of team members as required
   • Create a culture of further development and constructive feedback with individuals and teams, embedding and ensure behaviours demonstrate the company values
6. Working with other team members to harness, capture, and learn from insight and intelligence sourced proactively and informally via referring networks, partners, communities, and individuals to support continuous improvement and scale service reach and engagement.

Key Contacts & Relationships

Internal

• Co-workers, managers, and wider team
• Health Division colleagues
• Maximus central division
• Maximus companies and associates
• Colleague forums

External

• Local Authority
• Integrated Care Partnerships / Boards
• Community and Voluntary sector
• Population being served / supported.
• Sub-contractors and key partners
• Community stakeholders
• Co-location cooperatives
• Venue providers
• Healthcare settings including GP Practices / Primary Care networks

Qualifications & Experience

Essential:

• Line management experience, including management of remote teams
• Demonstrable influencing skills that promote commitment and action
• Demonstrable experience of implementing and managing a similar service
• Demonstrable experience of achieving and exceeding targets
• Extensive experience of developing, and maintaining partnership relationships (internal and external)
• Ability to travel independently within an agreed geography
• Experience of working in a health or social care environment or good understanding of the issues around maintaining a healthy lifestyle
• Experience of creating and deploying a strategy
• Experience of report writing and communication of data and outcomes
• Experience working with community partners and stakeholders

Desirable

• Experience of working with health or social care professionals or stakeholders
• Experience of working in services that support lifestyle behaviour change

Individual Competencies

Essential:

• A strong understanding of working with communities, especially those communities experiencing increased barriers and challenges with their health and wellbeing
• A confident understand of the wider and social determinant of health
• Excellent internal and external stakeholder engagement and management
• A strong track record of interpersonal relationships including the ability to build, develop and maintain relationships.
• Forward thinker with the ability to quickly identify and address challenges.
• Strong negotiation skills to resolve any issues
• Innovative in approach and delivery, able to think outside-the-box and present new engagement ideas
• Excellent communication skills with the ability to adapt to a wide range of communication and learning styles
• Strong team player with a positive and flexible approach to both work and colleagues
• Skilled at leading and developing a high performing team
• Excellent Microsoft Office skills and ability to learn quickly when using news systems and processes
• The ability to manage time independently and effectively and work to deadlines
• Commitment to personal development and training
• Commitment to flexible working (including evenings and weekends), ensuring the service is available to all residents including, those who work during the day, shift workers and those with children of school age
• Commitment to supporting overall team/contract performance to the highest standards, undertaking a range of duties in line with business requirements

Desirable:

• A strong understanding of behaviour change principles and methodology
• Knowledge of the risk factors associated to unhealthy habits

Additional Information:

This is a community based role, it requires 70% face to face engagement and around 30% home working, however this could be subject to change to meet business needs.

EEO Statement

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£28,000.00

Maximum Salary

£32,000.00