Service Delivery Manager

Maximus; Lancashire; Remote; GBP 52,000 - 76,000; Full time

Benefits offered by this job

25 days annual leave

9% combined pension

Flexible benefits package

Holiday trade scheme

Job summary

Maximus is recruiting a Supported Employment Quality Framework (SEQF) Service Delivery Manager to lead a community-based delivery team in Lancashire. You will drive fidelity to the SEQF model and ensure services are person-centred for adults facing health conditions, disabilities and barriers to employment.

The role requires strong stakeholder engagement with employers, commissioners and partners, a proactive leadership style, and the ability to deliver on targets while maintaining high quality

Qualifications

• Significant proven leadership in a performance-driven environment.
• Experience in sales, promotional or influencing skills.
• Understand and manage profit and loss, cost control and budgeting.
• Track record delivering high-quality services.
• Developing people through coaching, mentoring and learning.
• Strong interpersonal skills and relationship building.
• Negotiation skills that promote commitment and action.
• Plan and organise people with succession planning.
• Self-starter with proactive problem solving.
• Experience delivering fidelity reviews and improvements within IPS/SEQF.

Responsibilities

• Coach, mentor and lead a high-performance culture; recruit, engage, develop and retain the right people.
• Ensure learning needs are addressed via observation, coaching and mentoring to optimise performance and professional standards.
• Build relationships with external organisations to foster referrals and opportunities.
• Ensure contract compliance with SEQF & IPS Fidelity.
• Carry out resource and succession planning to meet changing requirements and retain talent.
• Lead engagement with employers, commissioners and partners to improve service quality.

Skills

Leadership

Stakeholder management

People development

Budgeting

Negotiation

Strategy & planning

Performance management

Change management

Autonomy

Disability awareness

Job description

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Benefits include - 25 days annual leave, 9% combined pension, flexible benefits package, holiday trade scheme.

This role requires covering sites in Lancashire.

Job Summary

The Supported Employment Quality Framework (SEQF) Service Delivery Manager will be responsible for leading, inspiring, and engaging a community-based delivery team within the Lancashire Combined Authority area. This is role with expectations that you will be in the community, as it requires a strong presence within the local community to ensure effective delivery and engagement.

The team will deliver a suite of flexible, high-quality services. As Service Delivery Manager, you will ensure the successful implementation of the Supported Employment Quality Framework (SEQF) and maintain fidelity to the evidence-based model, guaranteeing that all practices align with best standards.

You will oversee and lead the delivery of a high-quality, person-centred service that supports vulnerable adults with health conditions, disabilities, and other barriers to engage in meaningful employment. This includes monitoring adherence to the fidelity model and driving continuous improvement and meeting set targets.

You will also lead engagement with a variety of stakeholders, including employers and customer forums, to strengthen partnerships and improve service quality.

We are looking for a dedicated and enthusiastic individual who is deeply passionate about supported employment and truly believes in its power to transform lives. The ideal candidate will have a strong desire to drive meaningful change, empowering individuals to unlock their potential and achieve sustainable employment opportunities. If you are motivated by the opportunity to make a real difference and contribute to positive life-changing outcomes, we want to hear from you.

Key Contacts & Relationships:

Internal

• Fidelity Officer

External

• Participants
• Commissioners
• Partners (e.g. referral sources; partners who can support participants etc)
• Circles of Support

1. Coach, mentor and lead a high performance, empowered and innovative culture. Recruit, engage, develop and retain the right people.
2. Ensure personal development is regularly reviewed and that learning and development needs are effectively addressed. Skilfully utilise observation, coaching and mentoring to optimise performance, quality, compliance, behaviours, professional standards and disability expertise with your team
3. Build strong relationships with external organisations (referral partners, employers' funders, public bodies, contractors etc) to foster and maintain new relationships and opportunities for referral generation and employment opportunities
4. Ensure contract compliance is fully achieved in line with SEQF & IPS Fidelity
5. Carry out regular resource & succession planning to optimise resource capability, flexibility and capacity that fully meets changing customer and business requirements. Maximise the retention of talent and maintain professional standards of service

Qualifications & Experience

• Significant proven experience of effective leadership and management in a performance driven environment.
• Demonstrate experience of working in a role where, sales, promotional or influencing skills are required
• Able to understand and manage profit and loss, cost control and budgeting
• Track record in the delivery of high-quality services
• Demonstrable experience in developing people, coaching, mentoring and facilitating the embedding of new learning so it has a positive impact on performance
• Strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships.
• Demonstrable negotiating skills that promote commitment and action.
• Able to plan and organise people, and carry out effective resource and succession planning
• Self-starter, able to prioritise and problem solve with minimal support
• Work in a flexible and autonomous manner; being visionary, promoting improvements and sharing best practice that supports business efficiency
• Experience of delivering against a Quality Assurance Framework within IPS or SEQF
• Experience delivering fidelity reviews and influencing service improvements
• Experience working in employment services,

vocational rehabilitation, mental health, or a related field.

• Knowledge of the local labour market and existing relationships with key stakeholders - promote Maximus UK within the local market
• Excellent development, presentation and communication skills with the ability to adapt to a wide range of communication and learning styles.
• Strong leader able to deputise for Operations Manager in business wide activity and projects
• Strong problem-solving skills to address challenges faced by clients, staff, or the programme.
• Advocates for equality, diversity, and inclusion in the workplace and the wider community.
• Actively works to reduce stigma around disability, mental health, and other barriers to employment.
• Promotes the value and importance of supported employment to employers, stakeholders, and the community.
• Takes responsibility for team performance, programme success, and participant outcome

Travel Requirements

Be able to travel independently throughout contract area:

• To support the team in their local delivery area,
• Be able to visit employer sites and provide support to all stakeholders.
• Attend team meetings/organisational events.

EEO Statement

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for the job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.