COMMUNITY & ENGAGEMENT LEAD - Volunteer

Time to Give Network; St Albans; On-site; GBP 38,000 - 58,000; Full time

Job summary

Time to Give Network is seeking an experienced Community & Engagement Lead to take ownership of welcoming, engaging and guiding members from initial contact to advocacy. You will design and test engagement approaches, craft communications, and collaborate with ambassadors to grow active participation.

The role emphasizes strategic thinking combined with hands-on activity, with a lean team and a focus on measurable engagement across TimeGivers and TimeBidders.

Qualifications

• Three years’ professional experience in one or more of the listed areas.
• Experience engaging senior professionals or managing a B2B or membership-based community would be useful.
• Strong written communication and the ability to engage senior people naturally and professionally.
• Ability to own the member journey end-to-end and identify drop-off points.

Responsibilities

• Develop and implement a practical community engagement strategy.
• Improve onboarding and engagement of TimeGivers and TimeBidders.
• Reactivate members who have registered but not yet participated.
• Engage and support ambassadors and other advocates.
• Develop simple, repeatable community communications and newsletters.

Skills

Community management

Member engagement

Customer engagement

Customer success

Membership organisations

CRM or lifecycle engagement

Advocacy programmes

Communications

Community-led growth

Job description

Help us turn a growing network of senior professionals into an active, engaged community. We need an experienced community professional to improve onboarding, participation, communications and advocacy across our TimeGiver, TimeBidder and supporter community.

What difference will you make?

Time to Give Network only creates impact when people participate.

Every additional senior professional who offers their time creates another opportunity for a valuable conversation and another potential donation to charity. Every engaged TimeBidder increases the likelihood that those opportunities become real meetings and real charitable impact.

We already have a substantial community. The opportunity now is to engage that community more effectively.

Your contribution could help us close the gap between people being interested in Time to Give Network and actually using it.

Better onboarding, communication and engagement should result in more active TimeGivers, more TimeBidders requesting meetings, stronger relationships with our ambassadors and supporters and greater word-of-mouth growth.

As a Community Interest Company, we are not driven by maximising profit. Surplus generated by our fundraising activities, after operating costs, is distributed to charitable causes.

Community engagement therefore sits at the heart of both our growth and our social impact. Helping more people participate effectively should ultimately lead to more valuable professional connections and more funding reaching charities.

What are we looking for?

We are looking for an experienced community or engagement professional who understands how to turn interest and membership into genuine participation.

You will ideally have at least three years’ professional experience in one or more of

• Community management
• Member engagement
• Customer engagement
• Customer success
• Membership organisations
• CRM or lifecycle engagement
• Advocacy programmes
• Communications
• Community-led growth

Experience engaging senior professionals or managing a B2B, professional or membership-based community would be particularly useful.

The most important qualities for this role are ownership, organisation and an instinct for what makes people engage.

We are not simply looking for someone to send newsletters or post updates. We want someone who can look at the whole member journey, identify where participation is being lost and create practical ways to improve it.

You should be comfortable combining strategic thinking with hands‑on activity designing an engagement approach, testing ideas, communicating directly with members and learning from what works.

Strong written communication skills are important, as is the ability to communicate naturally and professionally with senior people.

You should also be comfortable working independently. Time to Give Network operates with a lean team, so we particularly value people who see what needs doing, propose solutions and take responsibility for moving things forward.

Experience with CRM, email engagement, member journeys, community analytics or advocacy programmes would be useful, but is not essential if you have strong relevant community-building experience.

Remote

What will you be doing?

Time to Give Network is a UK Community Interest Company using professional time and expertise to create charitable impact.

Our fundraising platform enables senior professionals – our TimeGivers – to offer their time for valuable one‑to‑one meetings. A person requesting a meeting – a TimeBidder – makes a donation to the TimeGiver’s chosen charity in return.

We have already attracted hundreds of senior professionals and developed relationships with supporters, ambassadors, organisations and charities.

Our next challenge is not simply to make that network bigger. It is to make it more active.

We are looking for an experienced Community & Engagement Lead who can take meaningful ownership of how people are welcomed, engaged, encouraged to participate, kept informed and ultimately turned into advocates for Time to Give Network.

You could help us

• Develop and implement a practical community engagement strategy
• Improve onboarding and engagement of TimeGivers and TimeBidders
• Reactivate members who have registered but not yet participated
• Engage and support our ambassadors and other advocates
• Develop simple, repeatable community communications
• Shape newsletters and member updates
• Encourage referrals and organic community growth
• Create engagement campaigns around opportunities, meetings and impact stories
• Improve follow-up with prospective participants and organisations
• Help us understand what our community wants from Time to Give Network
• Develop practical measures of engagement and success

We are particularly interested in someone who can create structure and momentum rather than waiting for detailed instructions.

This is an opportunity to take genuine ownership of an important part of the organisation and help us turn interest in Time to Give Network into participation and advocacy.