Community Engagement Coordinator

Product Marketing Alliance Ltd; Greater London; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

34 days holiday

Flexible working hours

Remote or hybrid UK

WFH equipment budget

Office snacks & fruit

Job summary

Product Marketing Alliance Ltd. is seeking a Community Engagement Coordinator to lead and nurture one or more of our vibrant community brands from our London base or remotely within the UK.

You will produce exclusive member events, drive advocacy engagement, and coordinate initiatives using Asana. You will manage relationships, curate events, source speakers, and collaborate with cross-functional teams to align community goals with business outcomes.

Qualifications

• Highly organized, able to manage multiple projects with precision and meet deadlines.
• Strong communication with diverse stakeholders, including public speaking.
• Tech-savvy and quick to learn new apps and technologies.
• Passion for creating impactful experiences and events.
• Ownership and accountability in own work.
• Adaptability and speed in a startup-friendly environment.
• Experience using Asana for project tracking.
• Community management and engagement in B2B environments.

Responsibilities

• Own day-to-day growth and engagement for one or more community brands.
• Develop initiatives and events to foster growth and loyalty; streamline workflows with project management tools.
• Curate a diverse calendar of member events and experiences; shape focus and frequency for engagement.
• Conceptualize and run new member engagement initiatives such as podcasts, webinars, workshops, and groups; manage projects in Asana.
• Foster strong relationships with community members to boost loyalty and retention.
• Source and host speakers, ambassadors, and moderators; oversee these initiatives with precise project management.
• Collaborate with content, marketing, events, sales, and customer success to leverage the community for organizational goals; track progress.
• Stay ahead of community trends and bring fresh insights to strategy, with efficient project management.

Skills

Project management

Communication

Tech-savvy

Problem solving

Ownership

Adaptability

Asana proficiency

Community management

Tools

Asana

Job description

The CompanyWhen it comes to digital communities,

When it comes to digital communities, The Alliance is leading the way. Product marketing, sales enablement, product-led growth, AI, customer success, CMOs, you name it, we're home to thriving communities for them all. With 160,000+ professionals across our communities and a constant stream of certifications, memberships, and learning products, we help individuals and teams grow faster in their careers. We work with some of the world's most recognisable companies and pride ourselves on being a high-impact learning partner, not just another events business. We're ambitious, we move quickly, and we're still early in the journey. That means real ownership, a steep learning curve, and plenty of opportunity to shape what comes next.

The Role:

We're seeking an enthusiastic Community Engagement Coordinator with strong project management skills to lead and nurture one or more of our vibrant community brands. In this multifaceted role, you'll play a pivotal role in producing exclusive member events, driving advocacy engagement, and ensuring our community members feel valued and connected. Additionally, you'll leverage project management tools like Asana to orchestrate and streamline our community initiatives.

Key Responsibilities:

• Community Ownership: You'll collaborate with one of our more experienced Community Managers until able to own the day-to-day growth and engagement of one of our thriving community brands, ensuring it remains a hub for connection and knowledge sharing.
• Community Development: Help scale our community strategy by crafting engaging initiatives, programs, and events that foster growth and loyalty. Utilise project management tools to streamline workflows.
• Compelling Event Curation: Curate and host a diverse calendar of member events and experiences, shaping their focus, format, and frequency to deliver exceptional engagement every time.
• Innovative Engagement Initiatives: Conceptualise and execute new member engagement initiatives, such as podcasts, webinar series, workshops, and discussion groups, all while managing these projects efficiently with tools like Asana.
• Relationship Cultivation: Foster strong relationships with community members to boost loyalty, deepen engagement, and enhance retention rates.
• Speaker and Ambassador Management: Source and secure dynamic speakers, ambassadors, and moderators, empowering them to lead community initiatives and events, with precise project management oversight.
• Content-Promotion Collaboration: Collaborate with cross-functional teams, including content, marketing, events, sales, and customer success, to strategically leverage our community for organisational goals, tracking progress using project management tools.
• Trend-spotting: Stay updated on community trends, bringing fresh insights and ideas to continually shape and enhance our community strategy, with efficient project management to keep initiatives on track.

Requirements:

If the below sounds like you - we'd love to hear from you:

• You must be highly organised, capable of managing multiple projects with precision, and comfortable holding others accountable to deadlines.
• Strong communication skills are essential, as you'll collaborate closely with diverse stakeholders, rally colleagues around shared goals, and possess excellent written and verbal communication skills, including public speaking.
• You should be tech-savvy, quickly adapting to new apps and technologies. Creative problem-solving is a must, and you should proactively seek new ideas for outstanding community results.
• Passion for Creating Impactful Experiences: You should be excited by the challenge of creating events and experiences that members can't afford to miss.
• Ownership and Accountability: Comfortably manage your workload and inspire accountability in others.
• Adaptability and Speed: Embrace the dynamic nature of startups, welcoming last-minute challenges with a positive attitude. Quick learners who adapt to new tools and technologies are preferred.
• Project Management and Efficiency: Strong project management skills are a must, including the use of tools like Asana to streamline workflows. You should efficiently manage multiple projects and track progress, and experience in facilitating connections and moderating online community conversations is a plus.
• Community Management and Engagement: Experience building and growing B2B communities is desirable, along with a deep interest in facilitating connections and moderating conversations in a social online community.

If you're passionate about community engagement, enjoy crafting exceptional member experiences, and thrive in a dynamic, collaborative environment, we'd love to hear from you. Join us in shaping the future of our vibrant communities!

Location:

This role is either hybrid from our London office or remote within the UK. We are not able to hire anyone residing outside the UK.

Salary:

£27,000 to £29,000 (*range based on previous experience)

Benefits

Time off & flexibility

• 34 days' paid holiday including UK Bank holidays and a day off on your birthday.
• Flexible working hours: our core hours are 10am-4:30pm, with the flexibility to structure your working day between 8am and 8pm around when you work best.
• Work from where works for you: choose to work remotely within the UK or hybrid from our London office. Our office is always open to the wider team whenever you fancy coming in.
• WFH Kit: a comprehensive tech setup, plus a dedicated WFH equipment budget.
• A well-stocked office: snacks, drinks and fresh fruit available in our London office.

Health & wellbeing

• Private Medical and Dental Insurance with Bupa.
• Life Insurance: cover worth 4x your annual salary.
• On-demand therapy & coaching: company sponsored access to therapy and career coaching through Spill.
• Wellness perks: discounts on gym memberships, fitness and wellness classes.
• Cycle to Work & Workplace Nursery schemes.
• Perks at Work: access to a wide range of corporate discounts.
• Monthly flexible benefits allowance through ThanksBen (£50/month in year one, £100/month in year two and £165/month from year three), giving you extra flexibility to spend on the benefits that matter most to you.

Learning & development

• A growing personal L&D budget (starting at £500 per year and increasing with tenure to £3,000 per year).
• Dedicated L&D or volunteering time: one paid day every quarter to invest in your development or support a cause you care about.
• Unlimited access to our internal Academy: including courses, learning resources and professional certifications.

Community and Inclusion

We are committed to creating a workplace that is free from discrimination and bias, and where everyone has equal opportunities to succeed and contribute. We acknowledge that our work here is never done - and we promise to continue striving for inclusivity every day.

Encouraging diverse backgrounds and unique perspectives, applications are welcomed regardless of whether every listed requirement is fully met.