Community Energy Adviser

Citizens Advice; Winchester; On-site; GBP 26,000 - 34,000; Full time

Job summary

Citizens Advice is seeking a Community Energy Adviser to join the Rural Energy Connect project, delivering free, independent energy advice to vulnerable households across the Winchester District and Mid-Hampshire.

You'll support fuel poverty, assist with grants and schemes, offer energy efficiency guidance, and refer clients to specialist services as needed, working with local food banks and community venues.

Responsibilities

• Provide practical energy advice and guidance tailored to individual needs.
• Help residents access grants, support schemes and other sources of assistance.
• Support households to improve energy efficiency and reduce energy costs.
• Build long-term energy and financial resilience within local communities.
• Identify clients requiring additional support and make referrals to specialist services where appropriate.

Job description

We are looking for a Community Energy Adviser to join our Rural Energy Connect project, providing free, independent and impartial energy advice to vulnerable households across Mid-Hampshire.

In this rewarding role, you will support people who are experiencing fuel poverty, struggling with rising energy costs, facing energy debt, or at risk of disconnection. Through a combination of community outreach, personalised advice and casework support, you will help clients improve their financial and energy wellbeing.

Working within trusted community settings such as food banks, warm hubs and local community venues, you will:

• Provide practical energy advice and guidance tailored to individual needs.
• Help residents access grants, support schemes and other sources of assistance.
• Support households to improve energy efficiency and reduce energy costs.
• Build long-term energy and financial resilience within local communities.
• Identify clients requiring additional support and make referrals to specialist services where appropriate.

This is a varied and people-focused role that combines direct client support with community engagement. You will work across the Winchester District area while collaborating with colleagues as part of a wider team delivering services throughout the Mid-Hampshire region, including New Forest, Test Valley, Winchester & District, and East Hampshire.

This is an exciting opportunity for someone with excellent communication skills, a passion for helping others, and a commitment to tackling fuel poverty and supporting vulnerable households.