Energy Community Champion

Citizens Advice; Hounslow; Hybrid; GBP 31,000 - 36,000; Full time

Job summary

Citizens Advice Hounslow is recruiting an Energy Community Champion to lead outreach and engagement across community hubs, delivering energy awareness and financial capability workshops. You will train frontline partners and route complex cases to our energy team, building strong referral pathways.

The role includes developing the Energy Redress project, tracking impact, and achieving GDPR-compliant records. Hybrid working with office, remote delivery and community outreach is offered.

Qualifications

• Experience in grassroots community engagement or partnerships.
• Experience delivering training, presentations, or workshops to diverse audiences.
• Experience delivering programmes on financial capability, budgeting, or energy-saving measures.

Responsibilities

• Project Development: assist with rollout of the Energy Redress project across Hounslow.
• Build Referral Networks: establish partnerships with voluntary, community and statutory organisations.
• Deliver Dynamic Training & Workshops: run energy-saving awareness events and financial capability workshops.
• Impact Tracking & Administration: use internal tools to maintain GDPR-compliant records and support KPI reporting.
• Professional Standards: work with the Energy Team and complete Level 3 Energy Awareness during induction.

Skills

Grassroots engagement

Outreach

Partnership building

Training delivery

Public speaking

Education

City & Guilds Level 3 Energy Awareness (desirable)

Tools

CRM systems

MS Excel

Data handling

Job description

Job Title: Energy Community Champion

Location: London Borough of Hounslow (Hybrid: office, remote delivery, and community outreach)

Salary: £31,000 per annum, depending on experience

Hours: Full-time, 37.5 hours per week

Contract: Fixed-term for 2 years

Reporting to: Senior Energy Adviser / Head of Advice Service

Travel: Regular travel throughout the London Borough of Hounslow is required.

Closing Date: 12 October 2026 at 5pm. We encourage early applications as we reserve the right to close the vacancy early once enough suitable applications are received.

Interview date: to be arranged with applicants soon after they are shortlisted

Citizens Advice Hounslow is launching a vital new energy advice programme that tackles fuel poverty and supports vulnerable communities across Hounslow. We are looking for a dynamic, proactive, and passionate Energy Community Champion to drive our grassroots outreach strategy, build robust partnerships, and create a strong community of energy awareness.

The Role

As our Energy Community Champion, you will lead outreach and engagement activities across community hubs, food banks, and local venues, identifying vulnerable residents who face barriers to accessing traditional advice services.

Your mission will be split between delivering awareness-raising workshops and pop-up events in the community (covering energy efficiency, financial capability, and carbon monoxide safety) and upskilling local partner organisations. By training frontline workers in "problem noticing" techniques, you will build seamless referral pathways that route complex energy cases directly into our energy casework team.

Please Note: Experience in energy advice or holding a City & Guilds Level 3 Energy Awareness qualification is highly desirable but not necessary, as full training will be provided.

Key Responsibilities

• Project Development: Assist with the roll out the Energy Redress project across Hounslow, targeting areas of high deprivation.
• Build Referral Networks: Establish and maintain strong partnerships with voluntary, community, and statutory organisations.
• Deliver Dynamic Training & Workshops: Run "pop-up" energy-saving awareness events and financial capability workshops for residents, and deliver energy efficiency training to professional partner staff.
• Impact Tracking & Administration: Use internal database tools to maintain GDPR-compliant records and contribute data for evaluation reports against fixed KPIs.
• Professional Standards: Work cooperatively with the broader Energy Team and complete a full Level 3 Energy Awareness qualification during your induction.

About You

We are looking for a confident communicator who thrives when speaking to groups and building networks. You should be highly organized, self-motivated, and comfortable working in a targeted environment.

Essential Requirements

• Proven experience in grassroots community engagement, outreach, or partnership working.
• Strong background in delivering training, presentations, or educational workshops to diverse audiences.
• Experience delivering programmes focused on financial capability, budgeting, or energy-saving measures.
• Excellent data and IT skills, with an understanding of the barriers faced by low-income or vulnerable communities.
• Commitment to the aims and principles of the Citizens Advice service.

Please note: We are unable to respond to applicants who have not been shortlisted.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.