Community Coordinator - Sussex/Surrey

Felix; Brighton; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Felix is hiring to grow and sustain the FareShare Go programme across the designated region. The role focuses on maximizing relationships and adding value for the charity and store community. You will lead activities that drive engagement and ensure high standards of service.

You will work within a team to manage partnerships, drive community engagement, and use data to improve performance. A UK driving licence and willingness to travel are required.

Qualifications

• Background in account management, customer service, sales or the charity sector is preferred.
• Experience in community engagement and/or partnership building.
• Ability to prioritise workload and deliver to tight timescales.
• Strong IT skills and ability to manage large data sets.
• Proficient in Microsoft Office and experience with CRM software desired.
• Full UK Drivers Licence mandatory and access to a vehicle with the ability to travel across the designated region.

Responsibilities

• Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.
• Provide pro-active leadership and support in ensuring the delivery of all functional demands. Ensure the functional processes and procedures are appropriately controlled.
• Create and maintain an innovative environment that encourages colleague participation in raising standards of quality, team working and communication
• Provide direction to ensure that within the function people are engaged, focused, developed and delivering to their full potential
• Champion health and safety on site ensuring that a safe working environment exists for all colleagues and that as a minimum the department meets the standards set out in relevant health, safety and environmental policies
• Commercial awareness and a proven cost reduction measures on site. Continuous improvement opportunities are actively sought, investigated and developed
• Monitor departmental KPI’s and challenge improvement when required to ensure targets are achieved and improved
• Annual and on-going charity account management
• Liaison with store or retailer personnel to ensure positive charity experience and issue resolution
• Strong skills in relationship management and networking for programme development
• Compliance and safety of charity food use
• Operational support and data reporting for performance improvement

Skills

Account management

Customer service

Sales experience

Charity sector experience

Community engagement

Data management

MS Office

CRM software

Driving licence

Tools

CRM software

Microsoft Office

Job description

Hours/Days per week:35 hours, Monday to Friday, 9am - 5pm

Requirements:Felix can only employ applicants who currently have the right to work in the UK. As part of our safer recruitment policy, we do ask questions regarding unspent criminal records.

We are Felix

We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity.

Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network, supporting 1.5 million people across the country.

We’re about fuller plates, fuller communities, and fuller lives.

Purpose of the Job

To focus on the growth and sustainability of the FareShare Go programme; through maximising relationships and adding value to create the best experience for the charity and store community in your designated area.

Duties and Responsibilities

• Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.
• Provide pro-active leadership and support in ensuring the delivery of all functional demands. Ensure the functional processes and procedures are appropriately controlled.
• Create and maintain an innovative environment that encourages colleague participation in raising standards of quality, team working and communication
• Provide direction to ensure that within the function people are engaged, focused, developed and delivering to their full potential
• Champion health and safety on site ensuring that a safe working environment exists for all colleagues and that as a minimum the department meets the standards set out in relevant health, safety and environmental policies
• Commercial awareness and a proven cost reduction measures on site. Continuous improvement opportunities are actively sought, investigated and developed
• Monitor departmental KPI’s and challenge improvement when required to ensure targets are achieved and improved
• Annual and on-going charity account management
• Liaison with store or retailer personnel to ensure positive charity experience and issue resolution
• Strong skills in relationship management and networking for programme development
• Compliance and safety of charity food use
• Operational support and data reporting for performance improvement

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED

• Background in account management, customer service, sales or the charity sector is preferred
• Experience in community engagement and/or partnership building
• Demonstrable experience of the ability to prioritise workload and deliver to tight timescales
• Strong IT skills and ability to manage large data sets
• Proficient in Microsoft office and experience with CRM software desired
• Full UK Drivers Licence mandatory and access to a vehicle (potential exceptions within London) with the ability to undertake required travel across the designated region

Equity Diversity Inclusion & Belonging

At Felix, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.