Community Café Co-Ordinator

Telford and Wrekin CVS; Shrewsbury; On-site; GBP 12,000 - 18,000; Part time

Job summary

Telford & Wrekin CVS operates the Sunflower Café at Brookside Community Centre with a focus on welcoming residents and providing quality food and beverages. This role shares daily café management, supports volunteers, and helps run community activities and events to foster a vibrant local hub.

The post emphasizes supervision, training, and empowerment of volunteers with additional needs, along with maintaining hygiene and customer satisfaction in a community setting.

Qualifications

• Evidence of a solid general education is required with GCSE A*-C / 9-4 including English and Mathematics.
• Experience of working in a small team in a busy environment would be an advantage.

Responsibilities

• Ensure the café provides a high level of customer satisfaction through service.
• Manage volunteers to ensure the café is staffed with trained personnel and inclusive for adults with additional needs.
• Prepare suppers and evening meals with an innovative approach while maintaining quality and safety standards.
• Stock management, rotation and wastage control.

Skills

Keyboard skills

Microsoft Office

Education

GCSE A*-C / 9-4 incl English & Maths

Tools

Microsoft Office

Job description

Hours: 16 hours per week

Responsible to:Senior Manager - Telford Autism Hub / Wellbeing Cafe Manager

Job Purpose:

This post will share the daily management of the community café at the Sunflower Café Brookside Community Centre and to develop community activities and events that help to make the café a vibrant and welcoming community hub. Supporting residents of the local community by welcoming and engaging with them to ensure a positive experience.

You will provide quality food and beverages (light suppers, evening meals, small catering orders, simple meals and be able to batch cook fresh meals for freezing) maintaining high food safety standards and customer satisfaction.

You will supervise, teach and empower a team of volunteers with additional needs.

Main Duties and Responsibilities:

• You will ensure that the café provides a range and level of customer service that will result in a high level of customer satisfaction
• You will manage volunteers to ensure that the café is always staffed with trained vibrant personnel making the environment inclusive and celebrating adults with additional needs.
• You will prepare suppers and evening meals with a level of innovation to deliver an interesting menu. Ensuring presentation meets our quality standards.
• Stock management, rotation and wastage will be the responsibility of this role.
• Maintain effective working relationships with the centre’s staff and volunteers.
• To ensure food and hygiene standards are maintained and procedures followed always.
• To ensure compliance with all Café procedures and maintain our 5* hygiene rating
• To oversee the operation of the café, including updating of pricing and noticeboards
• To ensure food is collected and utilised in a safe manner
• Maintain cleanliness and organisation of both front and back of the café.
• Build relationships with regular customers and contribute to a friendly community atmosphere.
• Addressing customer queries, feedback or concerns with professionalism and care.
• To liaise with all external providers maintaining relationships with the community of Brookside and surrounding areas
• Manage all administrative records, including financial aspects and purchasing of café supplies
• Collaborating with the café team to ensure smooth daily operations
• Cash handling including daily reconciliation
• Ensure all banking is completed in a timely manner
• Demonstrate an awareness of all TWCVS projects and signpost guests to relevant services
• Be active and willing to participate in the wider TWCVS offer (Christmas Wrap, Charity Days)
• To carry out other duties from time to time as appropriate

Qualifications / Experience

Evidence of a solid general education is required together with GCSE A*-C / 9-4 or equivalent including English and Mathematics along with good keyboard skills and the ability to use Microsoft

Telford and Wrekin CVS operates a friendly, informal team. However, we aim to maintain the highest standards of service and efficiency. Experience of working in a small team in a busy environment would, therefore, be an advantage.

Support, supervision and training, where necessary, will be provided.

Hours of Work:

Hours of works will usually be 8.30 – 17:00, a flexible working pattern will be necessary including occasional evenings & weekends.

Time off in lieu can be arranged (overtime is not paid).

Place of Work:

Sunflower Café

Brookside Central CIO

Burford

Brookside

Telford

Shropshire

TF3 1LP

You will be required to work at any of our premises from time to time, as well as out in the community.