Community Associate

Runway East; West of England; Presencial; GBP 25.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary: £28,000

31 days leave incl. bank holidays, +1/

Birthday off

Private health & dental

Growth budget & learning resources

Descripción de la vacante

Runway East is seeking a hands-on Community Associate to blend customer service with operational excellence across our busy UK sites. You’ll be on your feet, ensuring spaces are welcoming, safe, and well maintained while building real relationships with members and teammates.

The role runs Monday to Friday, 8.30am to 5.30pm with occasional late finishes for events, and it offers a dynamic, high-touch environment across multiple locations including London, Bristol, Birmingham and Bath.

Formación

• Hands-on and gets stuck in, unfazed by physical tasks and prides in a spotless space.
• A natural with people, able to chat with founders and executives and build day-to-day relationships.
• Calm under pressure, able to prioritise and communicate when multiple things go wrong.
• Detail-oriented, notices small issues and acts without being asked.

Responsabilidades

• Conduct regular cleaning and compliance checks to keep spaces safe, looking great and fully functioning.
• Be the go-to person for members: quick chats, facilities issue handling, and providing a friendly presence.
• Coordinate with the team and stakeholders when things go wrong, calmly and quickly.
• Deliver member events and bring energy to ensure events land successfully.
• Cross-team collaboration with Brighton team and colleagues at other sites (London, Birmingham, Bristol, Bath).

Conocimientos

Hands-on

People skills

Calm under pressure

Detail-oriented

Team player

Hospitality experience

Descripción del empleo

Who We Are

Since 2014, Runway East has been on a mission to destroy boring offices. Across London, Bristol, Birmingham, Bath, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.

The Role

As a Community Associate, your role goes far beyond reception duties. You'll be blending customer service and operational excellence to deliver an exceptional member experience. If you thrive on variety, enjoy problem-solving, and love building connections, this role is for you.

This is a genuinely hands-on role. Think hospitality with office hours: you're on your feet, covering a lot of ground, holding high standards across the building, and building real relationships with the people around you.

If you've worked in hospitality, front of house, or a high-touch service environment, you'll feel right at home. If you're looking for something largely desk-based, this probably isn't it. This role runs Monday to Friday, 8.30am to 5.30pm, with occasional late finishes for events.

Read 'A Day in the Life of a Community Associate' to get an honest feel for the role.

What Your Days Look Like

No two days are identical, but here's roughly how your time breaks down:

• ~20% Member interactions - building real relationships as you move around the building. Floor rounds, reception, events - you're always out and about, rarely stuck behind a desk.


• ~20% Admin - managing our helpdesk, member comms, and day-to-day coordination.


• ~50% Site checks, cleaning & maintenance - keeping kitchens, communal spaces and facilities in great shape. You'll cover a lot of ground; it's an active role and this is the core of it.


• ~10% Events - delivering our member initiatives from Cake Wednesdays to monthly community events. You'll work to proven formats with real budget behind them, so you can focus on the energy rather than starting from scratch.

Requirements

Key Responsibilities

• Conduct regular cleaning and compliance checks to keep spaces safe, looking great and fully functioning


• Be the go-to person for members: a quick chat on the stairs, handling a facilities issue, or just being a familiar face that makes their day better


• Coordinate with your team and the right stakeholders when things go wrong (they will!) - calmly and quickly


• Deliver member events and bring the energy that makes them land


• Cross-team collaboration; work closely with your Brighton team and colleagues across other sites (London, Birmingham, Bristol, Bath)

Who You Are

• Hands-on and gets stuck in - unfazed by physical tasks, and takes pride in a spotless, well-run space


• A natural with people - can switch comfortably from chatting with a startup founder to a senior exec, and genuinely enjoys building day-to-day relationships


• Calm under pressure - when multiple things go wrong at once, you prioritise, communicate, and keep going without it showing on your face


• Detail-oriented - you notice the things others miss and act without being asked


• A team player - you show up for your colleagues, share knowledge across sites, and celebrate wins together


• Experienced in hospitality, front of house or high-touch customer service - you already know what it means to hold high standards in a busy, people-facing environment

Benefits

Why Join Us?

• Salary: £28 000


• Time Off: 31 days including bank holidays , plus an extra day for every year at Runway East . We also give you your birthday off (because no one should work on their birthday) and extra time off over the Christmas break .


• Wellbeing: Private health & dental, gym discounts , mental health support , and a Bike2Work scheme .


• Growth: personal development budget and learning resources.


• Community: Two workdays per year for charitable activities , team outings , and epic annual trips (Faro, Barcelona, Rhodes, Vilnius, and more!).

Our Commitment to Inclusivity

We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know—we’re here to help.