Community and Events Administrator

Hearing-Dogs-For-Deaf-People

Princes Risborough

Hybrid

GBP 24,000 - 27,000

Full time

9 days ago

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Benefits offered by this job

Employee Assistance Programme

Death in Service Payment

Annual leave enhancements recognise長?g

Day off for your birthday

Defined contribution pension plan

Enhanced sick pay

Enhanced maternity/paternity/adoption

Eye care

Hearing tests

Learning and Development opportunities

Discounts on merchandise

Pet Dog Policy

Job summary

Hearing Dogs for Deaf People is seeking a Community and Events Administrator to provide essential admin support for Community Fundraising and Events. The role operates from The Grange with hybrid working arrangements, reporting to the National Community Events Manager.

You will handle enquiries, assist with donations, maintain CRM data, and help deliver Grange-based events and campaigns while ensuring accurate records and effective stakeholder communication.

Qualifications

A pro-active and positive approach to work.
Strong organisational and administration skills.
Excellent interpersonal skills.
Willing to be flexible in prioritising your day-to-day workload.
Proficient across Dynamics 365, Excel, and Word.
Attention to detail and accuracy in your work.

Responsibilities

Handle enquiries regarding Community Fundraising and Events promptly and professionally.
Coordinate donations with the Finance Team and acknowledge donations promptly.
Maintain CRM records for Community Fundraising & Events.
Assist with event participant administration and Grange-based events.
Coordinate fundraising collateral production and distribution.
Create and maintain event webpages and ticket pages.
Manage resources and equipment and monitor stock levels.

Skills

Pro-active attitude

Organisational skills

Interpersonal skills

Flexible schedule

Communication

Customer service

Tools

Dynamics 365

Excel

Word

Job description

Community and Events Administrator

Application Deadline: 9 October 2026

Department: Fundraising

Employment Type: Permanent - Full Time

Location: The Grange

Compensation: £24,479 - £27,000 / year

Description

Job title: Community and Events Administrator

Responsible to: National Community Events Manager

Based: Hybrid - The Grange

Contract: Permanent, Full Time

The role provides administration for Community Fundraising and Events and offers the best possible service to supporters raising funds and assists the Community Fundraising Team nationwide.

Key Responsibilities

Ensure that all enquiries regarding Community Fundraising and Events are handled in a timely, sensitive, and professional manner at all times, delegating further actions where required to the appropriate member of staff.
Work with the Finance Team to ensure any donations made directly to our bank are correctly allocated.
Ensure that all donations are acknowledged promptly and appropriately, working with the Communications team to ensure consistent messaging in our responses.
Monitor and manage emails coming into Community Fundraising and Events inboxes.
Ensure literature requests are dealt with in a timely manner with the support of an admin volunteer.
Admin for event participants
Support role for Community Fundraising initiatives such as Grange based events and appeals
Maintain an accurate filing system to enable Hearing Dogs accounts to be audited correctly and donor queries to be answered.
Assist with the accurate maintenance of the Community Fundraising & Events section of the charity's CRM system.
Coordination of various fundraising initiatives, managing the production and distribution of fundraising collateral and materials and aiding the delivery of Community Fundraising activity for example Paws Appeal. This includes the management of volunteers to dispense literature and other relevant resource.
Creation and maintenance of webpages and ticket pages for event sales
Undertake research to advance Community Fundraising opportunities across the country.
Manage resources and equipment, ensuring that levels are monitored and reordered where required.

Skills, Knowledge and Expertise

Skills and Abilities

A pro-active and positive approach to work
Strong organisational and administration skills
Excellent interpersonal skills
A willingness to be flexible in prioritising your day-to-day workload
Proficient across a range of platforms, especially Dynamics 365, Excel, and Word
Attention to detail and accuracy in your work.

Attitudes & Values

A commitment to understanding the needs of Deaf People
Understanding of animal welfare
A commitment to adhere to and champion the charity’s values and culture
Show a commitment to be kind to others, treat people and animals with respect and be professional
A commitment to equal opportunities
Willing to work in evenings and weekends, occasionally as required

Benefits