Community Administrator *Internal Applicants Only*

Ogden Macmillan Centre.harrogate And District Nhs Foundation Trust; Harrogate; On-site; GBP 21,000 - 25,000; Full time

Job summary

Harrogate and District NHS Foundation Trust is seeking an administrative professional to support Adult Community Services Clinical Teams. You will handle referrals, manage appointments, and provide typing and document services to ensure smooth patient care.

The role requires reliable office skills, strong communication, and the ability to work across multiple community bases within Harrogate and Rural District. Working hours are full-time with flexible coverage as needed.

Qualifications

• Experience handling referrals and managing enquiries via phone/email
• Accurate keyboard skills for typing letters, minutes, and reports
• Ability to provide courteous, patient-focused service in a busy health setting
• Proficiency with standard office software (e.g., Word, Outlook) and records management

Responsibilities

• Provide a range of administrative and clerical duties to support Adult Community Services Clinical Teams.
• Ensure an efficient appointment service for referred patients.
• Manage referrals and operate Single Point of Access receiving, monitoring and dispatching referrals.
• Respond to enquiries by telephone and email, acting as single point of contact for community teams.

Skills

Telephone handling

Typing

Customer service

Office software

Tools

SystmOne

Job description

• Internal Applicants Only
• To provide a range of administrative and clerical duties to ensure the smooth running of Adult Community Services Clinical Teams. - To provide an efficient and reliable appointment service for the patients referred to Adult Community Services Clinical Teams. - To undertake typing, both managerial and patient centred, including discharge letters, correspondence, minutes and reports. - To work at the Single Point of Access to receive, monitor, collate and dispatch all referrals on a timely basis to the appropriate community teams effectively- To receive referrals and provide a single point of contact for community end of life services, GPs, acute trust colleagues, patients and families and service providers across Harrogate and Rural District. - To operate within the hours of 8-6, 7 days a week. - To be able to travel between community bases to support the wider Adult Community Service Teams., Patient/client/customer focus- To contribute to the delivery of a caring service focused on recognising, understanding and meeting the individual needs of the service user. - To present a calm, efficient and friendly manner on the telephone and respond to anxious, angry or abusive people appropriately. - To keep patients informed if there are delays, cancellations or appointment errors. - To apologise to patients for departmental errors, cancellations or other undesirable situations.
• Financial- To order and distribute stationery and other equipment as required by the team and maintain stock levels.
• Administration and Clerical- To be responsible for the receipt and management of all referrals to Adult Community services. - To register on SystmOne all referrals received and ensure that all details are correct. - To receive and respond to all enquiries by telephone, email and task. - To access information from the internet and emails and relay this to team members. - To provide a full telephone answering service for the relevant teams dealing with callers who may be patients, staff or public or other professionals by redirecting calls, taking messages or by personally undertaking the required action. - To undertake relevant photocopying. - To provide a typing service for the teams including correspondence, home visit reports and discharge letters. - To set up standard letters for a faster turnaround of information.
• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East. At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.