Community Administrator

Forward Trust; Sittingbourne; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Training and development opportunities

Pension scheme

Annual leave (25 days, rising)

Job summary

Forward Trust is seeking a diligent Community Administrator in Sittingbourne to support a busy Swale service delivering drug and alcohol treatment. You will manage data, prepare reports, and ensure accurate records while maintaining confidentiality.

The role requires organisational efficiency, proficient MS Office skills, and the ability to handle multiple priorities in a fast-paced environment. Permanent, full-time position with a competitive salary.

Qualifications

• IT and Microsoft Office Skills: an intermediate-level certification in Microsoft applications or equivalent experience.

Responsibilities

• Provide administrative and secretarial support to the Swale service.
• Maintain databases and collate statistical information.
• Prepare reports and correspondence.
• Support collection, monitoring and reporting of KPIs and performance data.
• Handle confidential information with professionalism and discretion.

Skills

Administrative experience

Data management

Microsoft Office

Database management

Attention to detail

Job description

Community Administrator

Location: Sittingbourne

Salary: £26,000 per annum

Vacancy Type: Permanent, Full Time

The Forward Trust is looking for an organised, proactive and detail-oriented Administrator to provide comprehensive business and administrative support to our Swale service, which delivers community-based drug and alcohol treatment, including medically assisted treatment.

In this role, you will play a vital part in ensuring the smooth and effective running of the service by providing a range of administrative and secretarial support, maintaining accurate records, undertaking data entry and supporting the collection, monitoring and reporting of key performance information.

You will be responsible for maintaining databases, collating statistical information, preparing reports and correspondence, and supporting administrative systems to ensure information is accurate, up to date and readily available when required. You will also handle confidential information with professionalism and discretion, following relevant policies and procedures.

About You

We are looking for an enthusiastic, reliable and highly organised individual with strong administrative skills and the ability to work effectively within a busy, fast-paced team.

You will have experience providing administrative support within a large team, be confident using Microsoft Office applications and have excellent attention to detail when handling data, maintaining records and preparing reports. You will be comfortable managing multiple tasks, responding to changing priorities and working independently to ensure deadlines and service requirements are met.

You will also understand the importance of confidentiality, accuracy and professionalism when working with sensitive information, and be able to communicate effectively with colleagues, service users and external partner agencies.

To succeed in this role, you will demonstrate the following experience and capabilities:

• IT and Microsoft Office Skills: An intermediate-level certification in Microsoft applications or demonstrable experience using Microsoft Office packages to support administrative tasks and manage information effectively.
• Administrative Experience: At least nine months' experience providing administrative support within a large team, with the ability to remain organised and productive in a busy, pressured environment.
• Data Management: Strong experience working with data relating to drug and alcohol treatment is desirable, alongside an understanding of the importance of accurate information to service delivery and performance monitoring.
• Accuracy and Attention to Detail: Experience collating statistical information, maintaining accurate records and preparing reports, with a strong focus on quality, consistency and attention to detail.
• Database Management: Experience developing, implementing or maintaining large databases, together with the ability to manage the administrative processes associated with them.

Above all, you will be committed to providing a high standard of administrative support, understand the importance of accurate data and effective communication, and take pride in helping a busy service run smoothly.

If you are organised, adaptable and motivated to use your administrative skills to support services that make a positive difference to people's lives, we would welcome your application.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits

• Flexible working
• Support for Families
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.