Community Administrator - Sittingbourne

Forward Trust; Sittingbourne; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Training and development opportunities

Season Ticket Loan Scheme

Cycle to work scheme

Blue Light Card access

25 days annual leave (rising to 30)

Job summary

Forward Trust is seeking an organised Administrator to support the Swale service with a range of administrative duties, data entry, and KPI reporting. You will maintain databases, prepare reports, and collaborate with clinical teams and partner agencies to ensure accurate information and timely responses.

The role is based in Sittingbourne with occasional travel to other East Kent sites to cover staff absences and support service continuity.

Qualifications

• Intermediate IT and Microsoft Office skills to support administrative tasks.
• At least nine months' experience providing admin support in a large team.
• Data management experience relating to service delivery and performance monitoring.
• Excellent accuracy and attention to detail in records and reports.
• Experience developing or maintaining large databases and reports.
• Effective written and verbal communication with colleagues and external partners.

Responsibilities

• Provide comprehensive administrative support to the Swale service.
• Maintain databases, collate statistics, and prepare reports and correspondence.
• Support data collection, monitoring and reporting of KPIs and targets.
• Liaise with clinical teams and partner agencies to share information.
• Occasional cover at other East Kent sites to support service continuity.

Skills

Data entry

Attention to detail

Confidentiality

Communication skills

Tools

Microsoft Office

Job description

The Forward Trust is looking for an organised, proactive and detail-oriented Administrator to provide comprehensive business and administrative support to our Swale service, which delivers community-based drug and alcohol treatment, including medically assisted treatment.

In this role, you will play a vital part in ensuring the smooth and effective running of the service by providing a range of administrative and secretarial support, maintaining accurate records, undertaking data entry and supporting the collection, monitoring and reporting of key performance information.

You will contribute to the monitoring of targets set by Forward Trust and local commissioners, helping to ensure that service outcomes are accurately recorded and reported. Building and maintaining effective working relationships with colleagues and partner agencies, including clinical teams, will be essential to ensuring information is shared appropriately and the service operates efficiently.

You will be responsible for maintaining databases, collating statistical information, preparing reports and correspondence, and supporting administrative systems to ensure information is accurate, up to date and readily available when required. You will also handle confidential information with professionalism and discretion, following relevant policies and procedures.

The role will be primarily based in Sittingbourne, with occasional cover required at other sites across the East Kent region to support service continuity during periods of staff absence. Flexibility, effective time management and the ability to manage competing priorities in a busy environment will be key to success.

This is an excellent opportunity to contribute to a service that supports individuals affected by drug and alcohol use, helping ensure that effective administration underpins the delivery of high-quality treatment and recovery support.

About You

We are looking for an enthusiastic, reliable and highly organised individual with strong administrative skills and the ability to work effectively within a busy, fast-paced team.

You will have experience providing administrative support within a large team, be confident using Microsoft Office applications and have excellent attention to detail when handling data, maintaining records and preparing reports. You will be comfortable managing multiple tasks, responding to changing priorities and working independently to ensure deadlines and service requirements are met.

You will also understand the importance of confidentiality, accuracy and professionalism when working with sensitive information, and be able to communicate effectively with colleagues, service users and external partner agencies.

To succeed in this role, you will demonstrate the following experience and capabilities:

• IT and Microsoft Office Skills: An intermediate-level certification in Microsoft applications or demonstrable experience using Microsoft Office packages to support administrative tasks and manage information effectively.
• Administrative Experience: At least nine months' experience providing administrative support within a large team, with the ability to remain organised and productive in a busy, pressured environment.
• Data Management: Strong experience working with data relating to drug and alcohol treatment is desirable, alongside an understanding of the importance of accurate information to service delivery and performance monitoring.
• Accuracy and Attention to Detail: Experience collating statistical information, maintaining accurate records and preparing reports, with a strong focus on quality, consistency and attention to detail.
• Database Management: Experience developing, implementing or maintaining large databases, together with the ability to manage the administrative processes associated with them.
• Communication Skills: Excellent written and verbal communication skills, with the confidence to communicate professionally with people at all levels and prepare clear, accurate correspondence using your own initiative.
• Confidentiality and Professionalism: Previous experience working in a confidential or secure environment is desirable, with an understanding of the importance of handling sensitive information appropriately.
• Organisation and Prioritisation: The ability to manage competing demands, meet deadlines and maintain effective administrative systems while adapting to changing service needs.
• Teamwork and Partnership Working: A collaborative approach, with the ability to build positive working relationships with colleagues, clinical teams and external partners to support the effective delivery of the service.
• Flexibility and Initiative: A willingness to adapt operational requirements, provide cover at other East Kent sites when needed and take responsibility for completing tasks efficiently and accurately.

Above all, you will be committed to providing a high standard of administrative support, understand the importance of accurate data and effective communication, and take pride in helping a busy service run smoothly.

If you are organised, adaptable and motivated to use your administrative skills to support services that make a positive difference to people's lives, we would welcome your application.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits -

• Support for Families – We support our employees through every stage of family life by offering enhanced maternity and paternity pay for eligible employees who have completed 26 weeks' continuous service, alongside family-friendly policies and a supportive, inclusive workplace. If you'd like more information about our family-friendly benefits, please contact our Recruitment Team at [e-mail]
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

Please note that remote roles may require occasional travel for site visits, training and meetings.

Diversity at Forward Trust

The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences. This includes those with ‘Lived Experience’ of addiction, offending, or homelessness. Some of our roles may require a minimum period of sustained recovery (normally around years). This is assessed on a case-by-case basis, and exceptions may be considered depending on the role and individual circumstances. When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.

To find out more about Forward’s commitment to being an inclusive employer and our current EDI strategy click here .

We want our recruitment process to be accessible to everyone. If you require any reasonable adjustments at any stage, please let us know.

Employee Screening and Eligibility to Work

Dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview. If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.

Our Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability.