Communications Operator - Police Force Control Room

Hertfordshire Constabulary; Welwyn Garden City; On-site; GBP 34,000 - 41,000; Full time

Job summary

Hertfordshire Constabulary is seeking a Communications Operator to work in the Police Force Control Room. This role involves handling emergency calls, requiring strong interpersonal skills and the ability to remain calm under pressure. The position offers a starting salary with opportunities for advancement and extensive training to equip you for diverse challenges.

Qualifications

• No specific degree required, but integrity and ability to think on your feet are important.
• Experience in customer service or similar environments desired.

Responsibilities

• Answer emergency and non-emergency calls and direct resources effectively.
• Provide reassurance and obtain relevant information for appropriate police responses.
• Complete extensive training and on-the-job support.

Skills

Compassion

Patience

Professionalism

Problem Solving

IT Skills

Job description

Communications Operator - Police Force Control Room

Communications Operator - Police Force Control Room

Hertfordshire Constabulary provided pay range

This range is provided by Hertfordshire Constabulary. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Calls can come at any time, so there is a core shift pattern which covers 24 hours a day, 7 days a week. Our Communications Operators answer emergency and non-emergency calls and direct resources across the County.

As one of the team, you’ll receive extensive training and on-the-job support to prepare you for the challenging variety of calls and roles ahead.

No matter what type of call comes in, your compassion, patience and professionalism must remain and that means thinking on your feet whilst providing reassurance and obtaining the relevant information to enable the correct deployment of appropriate police responses as necessary.

In return we will offer you an attractive salary and a busy operational role where you can play a key part in protecting the public from harm.

The starting salary for this role, including shift allowance, is £34,329, increasing to £40,893 after 3 years.

The application process involves an application form, an assessment (including a typing test) and if successful at assessment an interview. We are recruiting for a pool of people for intakes over the next six to twelve months.

As a part of the application, you will have to provide answers to below questions in 200 words each.

• What attracted you to becoming a Communications Operator with Hertfordshire Constabulary?
• What personal qualities/values, skills and knowledge do you possess that would support you within your role as a Communications Operator? (e.g., integrity, IT skills, customer service, problem solving etc.)
• If successful, what duties do you think you will carry out as a Communications Operator?

Applications will be shortlisted on a weekly basis.

To find out more about the role, please e-mail the FCR recruitment team at [e-mail] or the vacancy manager Jessica Parkin on [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Law Enforcement

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