Communications Operator - Police Force Control Room

ZipRecruiter; Welwyn Garden City; On-site; GBP 34,000 - 41,000; Full time

Job summary

ZipRecruiter is looking for a Communications Operator to handle emergency and non-emergency calls as part of Hertfordshire Constabulary. The role requires compassion, patience, and professionalism, offering an attractive salary with training for operational duties in public safety.

Qualifications

• Compassion and patience essential.
• Skills in customer service and IT valued.

Responsibilities

• Answer emergency and non-emergency calls.
• Direct resources across the County.
• Provide reassurance and relevant information for deployments.

Skills

IT skills

Customer Service

Problem Solving

Integrity

Job description

Job Description

Calls can come at any time, so there is a core shift pattern which covers 24 hours a day, 7 days a week. Our Communications Operators answer emergency and non-emergency calls and direct resources across the County.

As one of the team, you’ll receive extensive training and on-the-job support to prepare you for the challenging variety of calls and roles ahead.

No matter what type of call comes in, your compassion, patience and professionalism must remain and that means thinking on your feet whilst providing reassurance and obtaining the relevant information to enable the correct deployment of appropriate police responses as necessary.

In return we will offer you an attractive salary and a busy operational role where you can play a key part in protecting the public from harm.

The starting salary for this role, including shift allowance, is £34,329, increasing to £40,893 after 3 years.

The application process involves an application form, an assessment (including a typing test) and if successful at assessment an interview. We are recruiting for a pool of people for intakes over the next six to twelve months.

As a part of the application, you will have to provide answers to below questions in 200 words each.

• What attracted you to becoming a Communications Operator with Hertfordshire Constabulary?
• What personal qualities/values, skills and knowledge do you possess that would support you within your role as a Communications Operator? (e.g., integrity, IT skills, customer service, problem solving etc.)
• If successful, what duties do you think you will carry out as a Communications Operator?

Applications will be shortlisted on a weekly basis.

To find out more about the role, please e-mail the FCR recruitment team at [e-mail] or the vacancy manager Jessica Parkin on [e-mail]