Communications Operator - Police Force Control Room

JR United Kingdom; Watford; On-site; GBP 34,000 - 41,000; Full time

Job summary

JR United Kingdom is seeking a Communications Operator for the Police Force Control Room in Watford. This role involves handling calls and directing police responses, offering a competitive salary and dynamic work environment. Candidates will undergo a thorough application process, including a typing test and interviews. The position promises extensive training to prepare for a variety of responsibilities.

Qualifications

• Integrity and professionalism necessary for role.
• Experience or ability in handling emergency calls.
• Skills in customer service and problem solving emphasized.

Responsibilities

• Answer emergency and non-emergency calls.
• Direct resources across the County.
• Maintain professionalism and provide reassurance.

Skills

Compassion

Patience

Problem Solving

IT Skills

Customer Service

Job description

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Communications Operator - Police Force Control Room, Watford, Hertfordshire

Location: Watford, Hertfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

Calls can come at any time, so there is a core shift pattern which covers 24 hours a day, 7 days a week. Our Communications Operators answer emergency and non-emergency calls and direct resources across the County.

As part of the team, you’ll receive extensive training and on-the-job support to prepare you for the challenging variety of calls and roles ahead.

Regardless of the call type, your compassion, patience, and professionalism must remain. This involves thinking on your feet, providing reassurance, and obtaining relevant information to enable the correct deployment of police responses as necessary.

In return, we offer an attractive salary and a dynamic operational role where you can play a key part in protecting the public from harm.

The starting salary, including shift allowance, is £34,329, increasing to £40,893 after 3 years.

The application process involves submitting an application form, completing an assessment (including a typing test), and if successful, attending an interview. We are recruiting for a pool of candidates for intakes over the next six to twelve months.

As part of your application, you will need to answer the following questions in 200 words each:

• What attracted you to becoming a Communications Operator with Hertfordshire Constabulary?
• What personal qualities, values, skills, and knowledge do you possess that would support you in this role? (e.g., integrity, IT skills, customer service, problem solving)
• If successful, what duties do you expect to carry out as a Communications Operator?

Applications will be shortlisted weekly.