Communications Officer: Marketing

Soho Theatre Company Ltd; City of Edinburgh; On-site; GBP 29,000 - 30,500; Full time

Benefits offered by this job

Complimentary tickets for shows

Health insurance

Staff discounts

Training and development opportunities

Job summary

A leading arts organization in Edinburgh is seeking a Communications Officer to manage distinctive marketing campaigns for various productions. This role involves planning and executing marketing strategies, engaging in digital content creation, and analyzing audience insights. The ideal candidate should have a genuine passion for live performance, strong communication skills, and experience in arts marketing. Competitive salary and benefits package available.

Qualifications

• Demonstrable experience of marketing within live performance or related sectors.
• Ability to engage with a wide range of personalities and backgrounds.
• Experience managing multiple campaigns or projects simultaneously.

Responsibilities

• Plan and deliver marketing campaigns for Soho Theatre productions.
• Monitor sales performance using ticketing and analytics tools.
• Develop engaging social media content to support campaigns.

Skills

Excellent written and verbal communication skills

Confident communicator

Excellent organisational skills

Digital tools proficiency

Budget management

Research and information gathering

Job description

Job Outline

Working in collaboration with colleagues across the Communications team, the Communications Officer delivers distinctive marketing campaigns across Soho Theatre’s live programme and special projects. The Communications team sits at the heart of the organisation, promoting the programme, selling tickets and telling the story of Soho Theatre’s work.

Campaign Management

• Plan and deliver distinctive marketing campaigns for Soho Theatre productions, co‑productions and visiting shows.
• Act as a main marketing contact for visiting producers, artists and companies.
• Develop campaign positioning and messaging in collaboration with artists and producers.
• Manage campaign timelines, assets and budgets to maximise ticket sales.
• Work with the Graphic Design team to develop campaign artwork and marketing materials.
• Coordinate advertising campaigns with media agencies and industry platforms.

Digital Marketing & Content

• Deliver email campaigns including solo mailings and newsletters.
• Contribute to Soho Theatre’s website including event listings and content updates.
• Work with colleagues to create engaging social media content that supports campaigns and drives sales.

Sales & Audience Insight

• Monitor sales performance using ticketing and analytics tools.
• Produce sales reports and analyse audience behaviour to inform marketing activity.
• Coordinate ticket allocations, promotions and offers with ticket agents and partners.

Collaboration & Projects

• Work closely with colleagues across the organisation to promote Soho Theatre’s programme.
• Support marketing activity for touring productions, Edinburgh Festival Fringe and other projects.
• Provide communications support to other departments where required.

General

• Work collaboratively with Soho Theatre group to achieve and maximise audience and sales targets alongside box office and bar income.
• Work collaboratively with colleagues, sharing information with your line manager, team and colleagues as appropriate, whilst respecting confidentiality, so colleagues have all the information they need to perform their duties effectively, efficiently and successfully.
• Uphold the Company’s equal opportunities, access and diversity policies.
• Support the aims and objectives of Soho Theatre both internally and externally.
• Attend Company meetings and other internal meetings as required.
• Uphold Soho Theatre group's internal policies, including Equal Opportunities and Health & Safety policies.
• Any other duties the Co-Communications Directors or Communications Managers may reasonably require.
• The role may require travel to Edinburgh Festival Fringe, other festivals and touring venues to support or lead on the marketing campaigns for Soho Theatre productions.

How this role contributes to Soho Theatre

• Successful delivery of marketing campaigns that drive ticket sales and audience engagement.
• Strong relationships with artists, producers and visiting companies.
• Creative campaign ideas that reflect Soho Theatre’s distinctive voice.
• Effective use of audience insight and data to inform marketing decisions.
• Positive contribution to the Communications team and wider organisation.

Person Specification

Qualities

• A genuine interest in and passion for live performance and the arts
• A keen interest in the work and audiences of Soho Theatre
• Able to manage multiple campaigns simultaneously within a busy live performance programme
• Friendly and proactive, with a positive and flexible approach to working with colleagues, artists and industry
• Comfortable working independently and as part of a team
• Highly organised and self‑motivated
• Uses initiative and good judgement in a fast‑moving environment
• Discreet, tact and a sense of humour

Skills

• Confident communicator with the ability to engage with a wide range of personalities and backgrounds
• Excellent written and verbal communication skills
• Excellent organisational skills and attention to detail
• Comfortable using digital tools and platforms for marketing and administration
• Able to prioritise work and meet deadlines across multiple campaigns
• Budget management
• Strong research and information gathering skills

Experience

• Demonstrable experience of marketing within live performance, arts, culture or related sectors
• Experience managing multiple campaigns or projects simultaneously
• Experience using digital marketing tools and platforms (eg email marketing, paid social media, website CMS or analytics)
• An understanding of how to engage a wide‑ranging audience including existing and new audiences
• Knowledge of London’s live performance scene, particularly new theatre, comedy and cabaret (desirable)
• Experience working within an arts festival or touring environment (desirable).
• Soho Theatre welcomes applications from candidates with experience in other sectors who can demonstrate relevant transferable skills and a strong interest in live performance.

Terms of Employment

This is a fixed term role working from Soho Theatre’s live performance venues year‑round

Salary

£29,000-30,500 per annum

Holiday entitlement

20 days per annum plus Bank Holidays, rising to 25 days plus Bank Holidays after one full year of continuous employment.

Hours

The full‑time working week is 35 hours working from Soho Theatre (primarily) and Soho Theatre Walthamstow, plus an hour unpaid for lunch. General office hours are 10am‑6pm Monday to Friday, regular evening and occasional weekend work will be required. There are no overtime payments; TOIL is negotiable on occasion and in advance with your line manager.

Pension

The Company operates an auto‑enrolment pension scheme, which you are eligible to join after three months of employment. This is at the rate of 3% from the employer and 5% from the employee on qualifying (banded) earnings. The Government will pay in 1% of qualifying earnings, which is tax relief. If you have made other arrangements, there is the option to opt out altogether.

Staff Benefits

• Complimentary tickets for Soho Theatre shows
• Employee Assistance Programme including health insurance
• Staff discount on food and drinks at Soho Theatre Bar and other local businesses
• Season ticket and Cycle to Work loans
• Seasonal flu jabs
• Training and development opportunities

HOW TO APPLY:

To apply, please complete the application form linked here.

When completing your application form, please read the job description carefully. We will shortlist for the position based on how you respond to the job description and the person specification.

The deadline for submitting your application is 30 March 2026.

We reserve the right to close this vacancy early if we receive a sufficient number of applications. To avoid disappointment, we encourage you to submit your application at the earliest opportunity. If you would like to submit your application in another format, or you have any questions about this role, please contact [e-mail].