Communications Officer (Digital Media)

Welwyn Hatfield Borough Council; Hatfield; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Discount to leisure facilities

Local Government Pension Scheme

Job summary

Welwyn Hatfield Borough Council in Welwyn Garden City is seeking a Communications Officer (Digital Media) to produce engaging content for the council’s digital channels and deliver creative communications that reach residents, staff and stakeholders.

The role requires excellent writing and editing skills, an eye for detail and the ability to manage multiple channels including press releases, social media and the council website. Hybrid working is available with some travel and flexible hours.

Qualifications

• Ideal candidate will have demonstrated success in a communications role within the public sector or the third sector (charities and non-profit organisations).
• Excellent communication skills and an eye for detail, with ability to write press releases and copy for borough magazine, social media channels, weekly staff e-newsletter and community website One Welwyn Hatfield.

Responsibilities

• Produce high-quality content across the Council's digital channels to engage with the community.
• Drive engagement with digital platforms and create scroll-stopping content.
• Develop strong relationships across the council to communicate messages to residents and raise the council's profile.

Job description

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post. The postholder will have a full UK driving licence and access to a vehicle to travel across the borough.

The role is hybrid with the expectation of attending the office at least one day per week, and to attend meetings, training and visits. This will be more frequent during the induction period. The role will require some work to be undertaken outside of normal working hours.

Key Dates and Additional Information

• Closing date for applications is 29 November 2026
• Remote assessments will be held on 3 December 2026
• Face to face Interviews will be held on 8 and 11 December 2026
• Please note we do not provide sponsorship for employment in the UK.

We recommend downloading the role profile as this will be unavailable online once the vacancy closes.

Welwyn Hatfield Borough Council (WHBC) is undergoing Local Government Reorganisation (LGR). If you are employed by WHBC on 1 April 2028, it is expected that the majority of roles will transfer to the newly‑created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings - Protection of Employment) principles. LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

Ideal Candidate

The ideal candidate will have demonstrated success in a previous communications role within the public sector or the third sector (charities and non‑profit organisations). As a Communications Officer (Digital Media), you will have exceptional communication skills and an eye for detail, with the ability to write press releases and copy for our borough magazine, social media channels, weekly staff e‑newsletter and community website, One Welwyn Hatfield.

Key Responsibilities

• You will be responsible for producing high‑quality content across the Council's digital channels to engage with our community.
• You will have a passion for digital media with excellent knowledge of different digital platforms and be responsible for driving engagement with the skills to create scroll‑stopping content.
• Developing excellent working relationships with colleagues and teams from across the council will be key to ensuring their key messages are being communicated effectively to residents and to raise the council's profile. From developing social media campaigns to writing press releases, no day will be the same and the post holder will be required to be flexible and think creatively to bring a fresh approach to our communications.

We are looking for a candidate who can be flexible, manage conflicting priorities and work well under pressure when needed. In return, you will be supported to develop and thrive in this role, whilst taking opportunity of the many benefits we have to offer.

Benefits

• flexible working to achieve a good work life balance
• generous annual leave
• discount to the council owned leisure facilities
• We offer the Local Government Pension Scheme, which is a defined benefits scheme

Location

You will be working in the heart of Welwyn Garden City in our vibrant office.