Communications Manager

Sanctuary; Worcester; Hybrid; GBP 46,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Employee Assistance Service

Cycle to Work

Voluntary health plans

Wellbeing support

Staff Networks

Job summary

Sanctuary is recruiting a Communications Manager to join the Customer Communications team at our Worcester Head Office. The role blends office and home working, leading a small team and collaborating across the business to deliver clear, engaging messages that build trust and improve services.

You will shape how Sanctuary communicates with customers and colleagues in Housing operations, turning complex information into accessible content and supporting key organisation projects with effective

Qualifications

• Recent experience in a similar communications role.
• Experience in journalism or public relations.
• Proven ability to create and deliver successful communications campaigns.
• Knowledge of press, libel laws, data protection and FOI.
• Excellent written and spoken English.
• Strong project management skills.

Responsibilities

• Lead customer communications campaigns and manage a small team.
• Create content across channels: PR, events, speeches, internal newsletters and social posts.
• Advise on tools and channels to reach audiences cost-effectively.
• Support the Head of Customer Communications to foster proactive communications culture.
• Conduct research and analysis to improve services and tool choices.

Skills

Recent experience in a similar role

Journalism or Public Relations

Communications campaigns

Press and data laws knowledge

Excellent English

Project management

Job description

Worcester based with a balance of home and office working

£45,736 - £48,157 per year

35 hours per week

We have an exciting opportunity for a Communications Manager to join our Customer Communications team in our Head Office in Worcester. Reporting to the Head of Customer Communications, you'll enjoy a mix of office and home working while leading a small team and working with people across the business to deliver communications that make a real difference.

You'll help shape how Sanctuary communicates with customers and colleagues in its Housing operations, turning complex information into clear, engaging messages that build trust, improve services and support some of the organisation's most important projects.

The role of Communications Manager will include:

• This is a varied, fast-paced role where no two days are the same. You'll lead customer communications campaigns, manage a small team and provide expert advice to colleagues across the organisation
• Create compelling content that supports the delivery of the communications strategy and promotes the work of Sanctuary, including opinion pieces, proactive PR content, events, speeches, presentations, internal newsletters and social media material
• Develop and maintain relationships with internal and external stakeholders, advising on appropriate tools to communicate to their audience and providing cost-effective solutions for their communications challenges in order to communicate key messages and reach their target audience
• Support the Head of Customer Communications to develop and maintain a culture of proactive communications across the team, including evaluating the success of activities and advising on areas for improvement to strengthen the delivery of the communications service
• Undertake appropriate research and analysis to continually develop the quality and effectiveness of the overall service and to inform Sanctuary's approach to communications platforms and tools

Skills and experiences:

• Recent experience of undertaking a similar role
• Proven experience of working in a Journalist or Public Relations environment
• Proven experience of creating and delivering successful communications campaigns
• Working knowledge of press, libel laws, data protection, freedom of information, basic law regulations and current practice
• Excellent understanding of written and spoken English
• Proven experience analysing and diagnosing problems and implementing effective solutions
• Proven experience of managing projects with strong project management skills

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £45,736 per annum (rising to £48,157 per annum after 12 months, subject to satisfactory performance)