Communications Manager

Transport for London; London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

An established industry player is seeking a Communications Manager to enhance employee engagement through innovative communication strategies. This role involves creating impactful communication plans and managing diverse channels to ensure effective information flow within the organization. You will collaborate with various departments to align internal communications with business objectives, driving engagement and performance. With a commitment to equality and diversity, this forward-thinking organization offers a hybrid working environment and excellent benefits, making it an exciting opportunity for those passionate about communication and employee engagement.

Benefits

Final salary pension scheme

Free travel on the TfL network

75% reimbursement for National Rail travel

30 days annual leave plus public holidays

Private healthcare discounted scheme

Tax-efficient cycle-to-work programme

Retail, health, leisure and travel offers

Discounted Eurostar travel

Qualifications

• Proven track record in employee communications and engagement.
• Experience in large organizations implementing communication strategies.

Responsibilities

• Develop and manage employee communication channels and campaigns.
• Track and measure the effectiveness of communication activities.

Skills

Written and presentation skills

Internal communications planning

Digital channel delivery

Project management

Coaching and mentoring

Tools

Industry standard software systems

Job description

Job title: Communications Manager

Band: 3

Salary: Up to £60K depending on skills and experience + TfL benefits

Location: Palestra, Southwark, London/Hybrid

Role Type: 12-month FTC

Hybrid working within this role enables a balance of 50 percent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Overview of role

This role is accountable for the development, delivery, and management of employee communications channels, programmes, and campaigns to support delivery of strategic projects and priorities. This role is accountable for the delivery of innovative, best practice channels and campaigns that aid effective decision-making, drive employee engagement, and improve overall business performance using customer insights and feedback.

Key Accountabilities

1. Responsible for creating and implementing employee communication plans and campaigns that ensure the effective, timely, and two-way flow of information across the business to drive behaviour change and engagement with the TfL priorities.
2. Manage and develop innovative communication channels, both online and offline, with a particular focus on evolving digital platforms in line with industry best practice.
3. Support the Head of Employee Communications/Senior Communications Manager in developing and delivering employee engagement and communication plans in response to business needs and change programmes.
4. Design, create plans for, and lead the implementation of pan-TfL employee communications and engagement programmes and campaigns, managing the processes, interfaces, and hand-offs for delivery across all parts of the organisation, ensuring standards are applied.
5. Set and share best practice with colleagues and stakeholders across the function.
6. Support in building the TfL internal brand to create and maintain a strong and coherent internal visual identity and tone of voice to be used across the organisation.
7. Track and measure effective communication activity to ensure campaigns and channels are fit for purpose and meet business objectives.
8. There may be a requirement to participate in an on-call roster, depending on business needs.

Key Interfaces

1. Accountable to the Head of Employee Communications & Engagement and Senior Communications Manager.
2. Directors, Heads of, and Programme Directors for the operational businesses: ensure that all internal communications and engagement programmes are aligned with ongoing organisational strategy and priorities.
3. Partner functions e.g. HR, ER, Tech & Data, Communications & Corporate Affairs, Press Office, Customer & Strategy, Legal, Commercial, Finance, Safety, Health & Environment. The role holder will ensure partnership working and effective peer-to-peer relationships with these and other key functions to achieve business goals through appropriate employee communications and engagement activities that are internally and externally aligned.

Skills, Knowledge & Experience

Skills

1. Highly effective written and presentation skills, internal communications planning, digital channel delivery, expert with industry standard software systems.
2. Proven track record of creating and deploying employee communications and engagement channels, programmes, and campaigns with a measurable positive impact on employee engagement and business performance.
3. Project management.
4. Coaching and mentoring - peer to peer and developmental.

Knowledge

1. Significant knowledge of effective communications and engagement strategies and techniques across the full range of face-to-face, digital (including social media), print, and broadcast communication channels.
2. Culturally aware, with an understanding of complex organisations and an appreciation for business, operational, and customer issues.
3. Able to identify communication issues and solve problems using sound judgement and analysis, providing practical and pro-active communications guidance and support.

Experience

1. Experience of implementing communications strategy in large organisations.
2. Experience of creating & delivering creative communication solutions and campaigns to drive engagement.
3. Experience of running communications projects and campaigns in customer-facing environments and across the full range of media (in particular face-to-face and digital/social media), with measurable positive impact and return on investment.

Equality and Diversity

We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantees an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

Please apply using your CV and a two-page covering letter. Think carefully about the skills, knowledge, and experience in the advert and cover this in your CV and cover letter. The closing date for applications is 2nd February 2025 @ 23:59.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel