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Retail Training & Communications Manager

Deckers Brands

London

On-site

GBP 55,000 - 65,000

Full time

Yesterday

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Job summary

A leading company seeks a Retail Training & Communications Manager to enhance training and communication for retail teams across UGG & HOKA stores. The role involves developing training sessions, collaborating with global teams, and ensuring effective communication. The ideal candidate is a strong communicator with retail experience and a passion for the brand. The company offers competitive pay, bonuses, and a supportive work environment.

Benefits

Competitive Pay and Bonuses

27 Days Holidays + Bank Holidays

Extras, discounts, perks & volunteering opportunities

Growth and Development

Hybrid & Flexible Working Environment

Qualifications

Experience in creating, implementing, and evaluating effective training programs.
Ability to travel within the EMEA region frequently.

Responsibilities

Develop and lead virtual and in-person training sessions.
Collaborate cross-functionally to create effective communications for retail teams.

Skills

Communication

Adaptability

Collaboration

Education

Experience in working and training staff instore and online across EMEA

Understanding of the retail landscape

Tools

Microsoft Office

Retail Training & Communications Manager

Join to apply for the Retail Training & Communications Manager role at Deckers Brands

Retail Training & Communications Manager

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Join to apply for the Retail Training & Communications Manager role at Deckers Brands

Retail Training & Communications Manager, Deckers Brands – London

At Deckers Brands we don’t just create shoes, we create lifestyles. We are about opportunity. Opportunity to create, to grow and to have an impact. We want all our people to be as successful as they can be, to reach their full potential.

We want to positively impact the world, whether that be with our Be Good, Do Good community involvement, or through employing sustainable business practice and socially responsible operations. How we continue this journey is down to our 3,000 strong global team, across our five brands (UGG, Hoka, Teva, Sanuk and Koolabura by UGG). No matter where you are based within our team, we are committed to helping our people thrive. We will offer you a generous employee benefits package, as well as health, wellness, and career development support.

COME AS YOU ARE

We believe that the company you build is defined by the company you keep. We believe that a diverse, inclusive culture drives creativity and success. We believe that open hearts and minds together can unleash the potential of a brilliant mix of people—in every corner of Deckers. We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work. Because the more perspectives we share, the better we can be.

The Role

As the Deckers Retail Training and Communications Manager, you will lead training and communications for our retail team members across our UGG & HOKA stores.

You will collaborate closely with the global training team, to create and localize hands-on, in-person training sessions on product, service and operations. Your work will enhance consumer experience, engage employees, and connect our retail team members to our brands and company culture.

Your Impact

Develop and lead virtual and in-person training sessions that meet local needs, ensuring the trainings effectively impact store-level results and maintain operational excellence
Collaborate cross-functionally to create and implement ongoing service and soft skills trainings
Continuously refine and evolve service and product training programs, adjusting strategies to improve employee engagement, adoption, sell-through, and consumer NPS
Localize global programs for EMEA regions
Continuously support and gather feedback from field teams to ensure training efficacy and success
Build excellent relationships with key store stakeholders
Measure and track training efficacy using success metrics
Collaborate cross-functionally with key stakeholders and store team members to develop effective communications for our retail teams

Who You Are

A great communicator and presenter, able to adapt to different audiences
You’re comfortable with navigating new challenges
You are able to adapt to changing priorities
Able to demonstrate a knowledge and passion for the Deckers Brands portfolio

We Would Love To Hear From People With

Experience in working and training staff instore and online across EMEA
An excellent understanding of the retail landscape and a passion for our brands
Proven experience in creating, implementing, and evaluating effective training programs
Ability to travel within the EMEA region frequently
Proficient in Microsoft Office suite and related applications

What We Will Give You

Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
27 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
Hybrid & Flexible Working Environment

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Marketing, Public Relations, and Writing/Editing
Industries
Retail Apparel and Fashion, Manufacturing, and Retail

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