Communications Co-ordinator

Ministry of Justice; Brington; On-site; GBP 45,000 - 55,000; Full time

Job summary

The Ministry of Justice seeks a role responsible for managing digital and technology user adoption and engagement on site, and for planning and producing high-quality local digital communications content.

You will collaborate with staff, residents and the central Hub team to design and deliver local digital content, identify opportunities to improve operations and resident experience, and measure benefits through operational targets and monthly reports.

Qualifications

• Experience in managing digital adoption and engagement across sites.
• Ability to plan and produce local digital communications content.
• Collaborate with staff, residents and central Hub team on digital services.

Responsibilities

• Define local communication requirements and roadmaps with SMT and residents.
• Create high-quality written, visual and audio content for local news and updates via the Hub.
• Deliver site-level digital and technology performance targets and monthly reports.
• Work with SMT, HMPPS and MOJ on digital roadmaps and priorities.
• Train staff and residents to support digital services and programmes.
• Lead daily stand-ups and participate in governance and hub meetings.

Skills

Digital communications management

Content creation

Stakeholder engagement

Team leadership

Training staff

Job description

The job holder will be responsible for managing digital and technology user adoption and engagement on site and planning and producing high-quality local digital communications content. The job holder will manage digital and technology adoption and engagement locally, and champion user needs across all groups. They will also work closely with staff, residents, and the central Hub team to plan, design and produce local digital communications and engagement content. They will be responsible for identifying opportunities for digital services, digital content and technology to improve operational efficiency, staff experience, and resident experience. They will be accountable for delivering a set of operational targets for digital and technology management and support on site and support central teams to measure benefits. This is a non-operational role with line management responsibilities. This role is non-rotational.

Responsibilities, Activities and Duties The job holder will be required to carry out the following responsibilities, activities and duties:

Local Digital Communications Management

• Defining local communication requirements and working with SMT, residents and the central Content Designer to build a roadmap for local digital content.
• Creating high-quality written, visual and audio content to communicate local news, events and updates, via the Hub (our digital communications platform), creating a strong brand for local prison communications.
• Adhering to government and industry guidelines on publishing and maintaining content and reviewing page analytics and feedback to evaluate content success and engagement.

Prison Digital Services & Technology Management

• Delivering site-level digital and technology related operational performance targets, preparing a monthly report to identify and escalating any issues, risks and/or opportunities.
• Working with SMT, HMPPS and MOJ to contribute to Digital and Technology roadmap and priorities and identifying and escalating site needs.
• Supporting the central MOJ D&T in the design and delivery of new digital services and technology programmes.

User Management

• Managing staff within the digital change network, building knowledge, keeping them engaged and training them to support current and future digital services and technology programmes.
• Leading engagement, support and training for staff and residents to ensure the safe, secure and effective use of digital services and technology on site.

Operational Security

• Communicating and advocating device related guidance with residents and staff, escalating when policies or procedures are not being followed.
• Working with staff and residents to reduce rates of improper use of devices and/or digital services and reduce rates of intentional damage.
• The job holder will be expected to lead daily stand-ups, attend the prison morning meeting with senior staff, conduct monthly operational review meetings, attend weekly hub team meetings, and lead digital change network meetings.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.