Commissioning Officer

Connect2Hackney; London Borough of Hackney; On-site; GBP 35,000 - 45,000; Full time

Job summary

Connect2Hackney invites applications for an experienced Commissioning Officer to support Adult Social Care commissioning in the London Borough of Hackney. You will monitor contracted services, manage relationships with providers and stakeholders, and ensure value for money and positive outcomes for residents.

The role focuses on monitoring quality, performance, and contractual compliance, working with commissioners, providers, and finance colleagues to deliver high-quality services.

Qualifications

• Experience in commissioning, contract management or contract monitoring.
• Experience monitoring service and provider performance against standards.
• Strong stakeholder management, communication and negotiation skills.
• Ability to develop productive relationships with external providers.
• Identify contract or service performance issues and develop solutions.
• Experience preparing clear, high-quality reports and performance information.
• Understanding of health and social care policies, procedures and regulatory requirements.

Responsibilities

• Monitor quality and performance of contracted services against standards and indicators.
• Support contract management and monitoring, identify risks and improvement areas.
• Build relationships with external providers, commissioners and internal teams.
• Analyse and report contract performance using local and national data and benchmarking.
• Support financial monitoring and reporting of expenditure with finance colleagues.
• Arrange and support provider review meetings with commissioners and service managers.
• Collaborate with providers to implement improvement plans where needed.
• Support service reviews to ensure value for money and fitness for purpose.
• Contribute to market development and commissioning activities.

Skills

Commissioning

Contract management

Provider monitoring

Stakeholder management

Communication

Negotiation

Report writing

Health & social care knowledge

Job description

Connect2Hackney is looking for an experienced Commissioning Officer to support Adult Social Care commissioning services within the London Borough of Hackney.

This is a great opportunity for someone with strong commissioning, contract management and provider monitoring experience who is confident working with a wide range of internal and external stakeholders.

The role

As a Commissioning Officer, you will support the effective management and monitoring of commissioned services, helping to ensure contracts deliver high-quality services, value for money and positive outcomes for Hackney residents.

You will work closely with commissioners, Adult Social Care services, providers and finance colleagues, building effective relationships while monitoring quality, performance and contractual requirements.

Key responsibilities

• Monitor the quality and performance of commissioned services and contracts against agreed standards and performance indicators.
• Support effective contract management and monitoring, identifying risks, areas for improvement and performance issues.
• Build strong working relationships with external providers, commissioners and internal Adult Social Care teams.
• Analyse and report on contract performance using relevant local and national data and benchmarking information.
• Support the financial monitoring of contracts and reporting of expenditure, working alongside finance colleagues.
• Arrange and support regular provider review meetings, ensuring relevant commissioners and service managers are involved.
• Work collaboratively with providers where improvements are required and support the development of appropriate improvement plans.
• Support service reviews to ensure commissioned provision remains fit for purpose and provides value for money.
• Contribute to market development and commissioning activity, identifying opportunities to improve services.
• Ensure information and data relating to commissioned services is managed accurately and securely.

About you

We're looking for someone who can demonstrate:

• Experience within commissioning, contract management or contract monitoring.
• Experience monitoring service and provider performance against agreed standards.
• Strong stakeholder management, communication and negotiation skills.
• Experience developing productive relationships with external providers.
• The ability to identify contractual or service performance issues and develop appropriate solutions.
• Experience preparing clear, high-quality reports and performance information.
• An understanding of health and social care services, including relevant policies, procedures and regulatory requirements.
• A good understanding of contract management principles and the importance of delivering quality services alongside effective use of public money.

If you're an experienced Commissioning Officer looking for your next opportunity within Adult Social Care, we'd love to hear from you.