Commissioning & Monitoring Officer

Hertfordshire County Council; Farnham; Hybrid; GBP 44,000 - 49,000; Full time

Job summary

Hertfordshire County Council is seeking a Commissioning and Monitoring Officer to shape and monitor support for victims of violence against women and girls across the county. You will help implement the One Stop Shop model in collaboration with Mimram and local partners, ensuring services meet contractual requirements and local needs.

Reporting to the Development Manager and a fellow officer, you will monitor performance, contribute to contract management, and drive continuous service

Qualifications

• Experience in VAWG or related partnership/safeguarding/public service environment.
• Experience building effective partnerships with a range of stakeholders.
• Strong communication and interpersonal skills.
• Experience commissioning, contract management, performance monitoring or service development.
• Experience coordinating projects and managing competing priorities.
• Data-driven decision making with attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor delivery of the One Stop Shop element of the Mimram contract and support contract management activities.
• Oversee performance monitoring and drive continuous service improvement.
• Support wider VAWG prevention and awareness initiatives across Hertfordshire.
• Oversee Sunflower website, newsletter and social media channels and share information.
• Map existing provision, identify gaps and inform responsive service development.
• Collaborate with colleagues and partners to improve outcomes for victims and survivors.

Skills

Stakeholder engagement

Contract management

Data analysis

Project coordination

Communication skills

Job description

Job Introduction

Job Title: Commissioning and Monitoring Officer

Starting Salary: £44,253 opportunity to progress to £48,738

Hours:37 per week with flexibility on when these hours could be taken. Full time needed

Location: Stevenage – Hybrid with some travel to provider sites as needed

Contract Type: Fixed term / Secondment-maternity cover 12 months

Directorate: Corporate Services - Strategic Partnership Team

About The Team

The Strategic Partnerships Team leads the development and delivery of services and support for those facing multiple disadvantages, including violence against women and girls (VAWG), drug and alcohol use and homelessness. This role will play a key part in supporting the implementation and delivery of the Hertfordshire VAWG strategy.

About The Role

This is an exciting opportunity to play a key role in shaping and monitoring support for victims and survivors of violence against women and girls (VAWG) across Hertfordshire.

You will support the implementation and development of One Stop Shops across the county, working closely with the commissioned Mimram service, local partners and communities to improve access to support for victim-survivors. You will help ensure the service is delivered effectively, meets contractual requirements and responds to local need.

Working alongside the Development Manager and a fellow Commissioning and Monitoring Officer, you will monitor delivery of the One Stop Shop element of the Mimram contract, contributing to contract management activities, performance monitoring and continuous service improvement.

The role may also support wider VAWG prevention and awareness activity, including the development of a whole-school approach to VAWG across Hertfordshire. In addition, you may oversee the Sunflower website, newsletter and social media channels, helping to share information, raise awareness and promote available support.

You will engage with a wide range of stakeholders to map existing provision, identify gaps and support the development of effective responses to emerging needs. Through analysis, partnership working and service monitoring, you will help ensure services remain accessible, high quality and victim-focused.

You will work collaboratively with colleagues and partners across the county, contributing your knowledge, expertise and ideas to support shared objectives and improve outcomes for victims and survivors.

This varied and rewarding role offers the opportunity to influence service development, strengthen partnership working and make a difference to the lives of those affected by violence against women and girls.

About You

We are looking for a highly organised and motivated individual with a strong interest in VAWG.

Essential

• Demonstrable experience of working within the violence against women and girls sector, or within a related partnership, safeguarding or public service environment.
• Demonstrable experience of building effective partnerships and working collaboratively with a range of stakeholders to achieve shared objectives.
• Strong communication and interpersonal skills, with the ability to engage a range of audiences.
• Demonstrable experience of commissioning, contract management, performance monitoring or service development within a public sector, voluntary sector or other relevant sector.
• Experience of supporting the coordination or delivery of projects, programmes or partnership activity, including the ability to manage competing priorities and meet deadlines.
• Evidence of using information and data to support decision‑making, identify trends, and contribute to service improvement, with strong attention to detail.
• Ability to work proactively and independently, as well as collaboratively as part of a wider team.

Desirable

• Experience of monitoring commissioned services and reviewing performance against contractual requirements.
• Experience of engaging and building relationships with a range of stakeholders, including statutory, voluntary and community sector organisations
• Experience of supporting the implementation or mobilisation of new services, projects or initiatives.
• Ability to manage multiple and varied workstreams effectively, balancing immediate priorities alongside longer‑term objectives.
• Ability to remain calm and confident when working in sensitive or complex environments, supporting constructive dialogue and maintaining focus on shared outcomes.

This is an exciting opportunity to be part of meaningful, system-wide change, helping to strengthen how services support victims and survivors and contribute to the prevention of VAWG. The role will provide the chance to work closely with a range of partners, contribute to service improvement and influence practice across the county.

For an informal discussion, please contact: [e-mail]

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation.

We are not able to offer sponsorship at this time for this role.

This job role is Level 11. Please locate the job profile here: Job profiles - Corporate services

Advert Closing Date: 30th September 2026

Interview Date: 12th October 2026

Secondment

This role is open to secondments for eligible employees who work for HCC. If you wish to apply on a secondment basis, you must have your line manager’s approval before submitting your application. You will be asked to confirm this within your application form. If you are not eligible for a secondment (e.g., you are currently on a fixed‑term contract that would end before this positions ends) or you indicate that your manager cannot support a secondment, your application will be considered on a fixed‑term contract basis instead.

We are changing

Hertfordshire County Council is undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident

We are proud to be aDisability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Driving Required

You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).Further information about the legal requirement can be found here.