Commis Waiter - The Drawing Room

Accor Hotels; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Commis Waiter to join their dynamic team. This role involves supporting the service team, ensuring a seamless dining experience for guests. You'll be responsible for delivering food orders, maintaining cleanliness, and providing excellent service under pressure. With a focus on teamwork and communication, you'll thrive in a fast-paced environment. This position offers a chance to grow within a luxurious setting, where your contributions will be valued and recognized. Join a company that prioritizes employee well-being and development, and be part of a team that creates memorable experiences for guests.

Benefits

28 days holiday plus extra days for service

Staff meals during shifts

Free uniform dry cleaning

Employer pension contribution

Enhanced sick and maternity pay

Life assurance

Employee assistance program

Season ticket loans

Discounted rates at Accor outlets

Tailored training programs

Qualifications

• Excellent communication skills and a commitment to service.
• Ability to work efficiently in high-pressure environments.

Responsibilities

• Deliver food orders rapidly and accurately to guests.
• Assist with table setting and ensure cleanliness.
• Report hazards and promote health and safety.

Skills

Clear communication in English

Service excellence

Detail-oriented

Time management

Teamwork

Ability to work under pressure

Job description

Company Description

Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses. The name is synonymous with luxury, glamour, and extraordinary adventure.

This Grade II* listed Edwardian building has been transformed into a venue with 120 rooms and suites, along with 85 exceptional branded residences. The OWO destination features nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600-seat grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend, and return as family.

Job Description

Scope of Position

The Commis Waiter will work alongside chef de rangs on the floor, supporting them during service with food pickup, table service, clearing tables, station refills, and drink service. The Commis Waiter is also responsible for polishing and maintaining glassware and crockery, keeping a neat and tidy back of house, and working closely with the back of house team to ensure that clean plates and flatware are always available for each table. They will also support the barista and hosts when required.

Responsibilities

Operation

• Knowledge of menu and all products served within the drawing room.
• Deliver food orders from the kitchen to guests’ tables rapidly and accurately, explaining each dish.
• Act as the contact point between Front of the House and Back of the House staff.
• Assist wait staff with table setting, fetching and placing appropriate tableware, utensils, and napkins.
• Explain dishes to guests with knowledge and professionalism.
• Check in with customers, take additional orders, or refill water as needed.
• Serve food and remove used dishes and utensils.
• Ensure food is served according to safety standards.
• Inform restaurant staff of customer feedback or requests.
• Practice sustainable waste management and purchasing daily.
• Perform additional duties in the absence of line or senior managers, including working in different departments or restaurants.

Health and Safety

• Report and rectify hazards immediately.
• Be familiar with all departmental Fire, Emergency, and Bomb procedures.
• Ensure safety of persons and property by adhering to laws and ordinances and pre-planning against hazards.
• Promote health and safety awareness in all tasks and activities.

Qualifications

Skills & Experience

Essential

• Clear and efficient communication in English, verbal and written.
• Enthusiasm and commitment to delivering excellent service.
• Proven ability to surprise and delight guests.
• Detail-oriented and team-focused.
• Flexible and adaptable to different work situations.
• Ability to provide high service levels under pressure.
• Strong time management and multi-tasking skills, maintaining professionalism.

Desirable

• Experience in luxury hotels working with standards like LQA, Forbes 5*, or similar.

Additional Information

Why join our Raffles team?

You will receive benefits such as:

• 28 days holiday, including bank holidays, plus an extra day per year of service up to 35 days.
• Staff meals during shifts.
• Free uniform dry cleaning.
• Employer pension contribution of 3%.
• Enhanced sick, maternity, paternity, and adoption pay.
• Life assurance of 1x salary.
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle-to-work scheme.
• Gifting for special occasions and paid time off for moving house or charity work.
• Tailored training and development programs.
• Fun events like quizzes, runs, or parties.
• Discounted rates at Accor worldwide and Raffles London F&B outlets with an employee benefit card.
• Opportunities for worldwide development across Accor’s brands.

Raffles Values

Be You: Show creativity, innovation, and enthusiasm.

Be Kind: Demonstrate humility and generosity through emotional connections.

Be Happy: Uplift colleagues and guests with positivity.

Be Confident: Share knowledge and skills openly to achieve excellence.

Have Your Purpose: Care and take responsibility to make a tangible impact.