Commercial Training Coordinator

Norfolk and Waveney Mind; Norwich; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Norfolk and Waveney Mind is seeking a Commercial Training Coordinator in Norwich. You will coordinate training bookings, support client relationships, and promote our growing portfolio of commercial training courses, ensuring smooth delivery and strong customer service from enquiry to completion.

You will be the first point of contact for customers, managing communications, maintaining records, and assisting with marketing campaigns and reports to help grow income for charitable work.

Responsibilities

• Coordinate training bookings and schedules
• Support client relationships and communications
• Maintain accurate records and documentation
• Promote and grow our portfolio of commercial training courses
• Act as first point of contact for customers and ensure high-quality service

Skills

Customer service

Administration

Coordination

Job description

About the Role

This is an exciting opportunity to play a key role in supporting the delivery and growth of our commercial training services. As a commercial training coordinator, you will help ensure the smooth running of our training programmes, providing first-class customer service to clients while supporting the administration, promotion and coordination of training activities that generate income to support our charitable work.

Working closely with the Commercial Training Manager, Training Consultants and wider teams, you will be responsible for coordinating training bookings, supporting client relationships, maintaining accurate records and helping to promote our growing portfolio of commercial training courses.

You will be the first point of contact for many of our customers, ensuring a professional and positive experience from initial enquiry through to course delivery. This is a varied role where no two days are the same. One moment you could be coordinating training schedules and venues, and the next supporting marketing campaigns, preparing reports or helping to convert enquiries into confirmed bookings.

Closing Date: Sunday 25th October
Interview Date: 10th & 11th November

Norfolk and Waveney Minds Equity Statement

We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.

£26,010 per annum, salary will be pro rata for part time hours.